Developer, DevOps

TransUnions Job Applicant Privacy Notice

What Well Bring:

What Youll Bring:

The Developer DevOps is responsible for ensuring uninterrupted availability and stability of production systems by
working in a rotational 247 shift model including night shifts weekends and oncall rotations. The role focuses heavily on strict SLA
adherence rapid acknowledgment and swift resolution of P1 and P2 highpriority incidents. This position requires strong
troubleshooting monitoring and automation skills to manage critical alerts handle ticket escalations and support realtime incident
bridges. The DevOps Developer will triage diagnose and resolve highimpact issues maintain continuous communication with stakeholders
and drive operational excellence in a fast-paced always-on environment.

Key Responsibilities

1. 247 Ticket Handling & Incident Support

Provide round the clock support as part of a rotational shift (including nights/weekends).
Monitor ticket queues and manage Incidents Service Requests Change Requests and Problem Tickets.
Acknowledge triage and resolve tickets within defined SLAs.
Perform impact analysis and assign correct priority levels (P1P4).
Join P1/P2 incident bridges drive quick resolution and communicate frequent updates.
Escalate unresolved or critical issues to L3/Engineering teams when necessary.

2. Troubleshooting & Issue Resolution

Perform first level and second level diagnostics:

Log analysis
Service health checks
Infra diagnostics (CPU memory disk network)
Container/pod checks (Docker/Kubernetes)

3. Monitoring & Alert Management

Actively respond to alerts team
Identify noise alerts and suggest improvements.
Perform proactive system checks on critical services.

4. Deployment & Environment Support

Support production deployments configuration updates and patching.
Troubleshoot deployment failures and assist with rollbacks if required.
Ensure environment consistency across Dev QA and Production.

5. Documentation & Knowledge Base

Document detailed steps performed on each ticket.
Maintain and update MNP troubleshooting guides and knowledge articles.
Provide RCA documentation for major incidents.

6. SLA Compliance & Reporting

Ensure all tickets meet SLA for response and resolution.
Track MTTA MTTR backlog and incident trends.
Participate in operational reviews and contribute to process improvements.

Required Skills

15 years of experience in DevOps Production Support or T2 roles.

Good understanding of Linux/Windows systems and basic networking.

Good understanding of SQLORACLEMONGODB.

Familiarity with monitoring and logging tools.

Willingness to work in rotational 247 support.

Preferred Skills

Hands on expertise with CI/CD platforms (Azure DevOps GitHub Actions Jenkins etc.).

Experience with cloud technologies (Azure AWS or GCP).

Understanding of ITIL incident lifecycle and SRE standards.

Soft Skills

Strong communication and incident-handling presence.
Calm decisive and methodical during outages.
Excellent teamwork and collaboration.
Strong analytical and troubleshooting mindset.
Ability to prioritize effectively under pressure.

Impact Youll Make:

The Developer DevOps is responsible for ensuring the continuous availability reliability and performance of
production systems by managing and resolving tickets around the clock. This role combines strong troubleshooting skills with operational
support functions including incident troubleshooting monitoring automation and deployment assistance. Working in a rotational 247
support model the DevOps Developer responds to alerts handles critical incidents collaborates with engineeringQA Document teams
and drives improvements to reduce recurring issues and ticket volumes.

TransUnion Job Title