Sr. ServiceNow ITOM Developer

Job Summary

We are seeking a highly experienced ServiceNow professional with deep expertise in IT Operations Management (ITOM). The ideal candidate will be responsible for designing implementing and optimizing CMDB and Discovery solutions across cloud and onprem environments while contributing to automation integrations and overall platform excellence.

Job Requirements

• Design implement and maintain advanced ITOM solutions including CMDB Discovery and Service Mapping aligned with enterprise architecture and governance standards.
• Lead CMDB data model design CI class customization relationship mapping identification rules and lifecycle governance to ensure data accuracy and reliability.
• Architect and optimize ServiceNow Discovery across cloud and onprem environments including horizontal discovery network discovery and service discovery ensuring scalability and performance.
• Demonstrate strong foundational knowledge of infrastructure technologiesincluding servers operating systems virtualization networks databases cloud platforms and application architectures to support effective discovery configuration.
• Configure and manage MID Server architecture Discovery schedules credentials IP ranges probes sensors and patterns for complex enterprise environments.
• Monitor analyze and remediate CMDB health issuesusing CMDB dashboards health indicators and KPIs focused on completeness correctness and compliance.
• Develop and maintain advanced ServiceNow scripting(Business Rules Script Includes Client Scripts UI Policies Flow Designer) following best practices and performance standards.
• Design and customize Service Portal pages and widgets ensuring intuitive user experience responsiveness and reusability.
• Build and support integrationsusing REST SOAP IntegrationHub and custom APIs with monitoring cloud and infrastructure management tools.
• Exhibit strong communication and analytical skillsby troubleshooting complex platform issues collaborating with crossfunctional teams and clearly articulating technical solutions and recommendations.

Education

Minimum of 8 years of related experience

Primary Skillset: Advanced ITOM (CMDB Discovery) Advanced Platform Scripting

Secondary Skillset: Service Portal Integrations