Director, Risk and Compliance Management – Information Security

Why USAA

At USAA our mission is to empower our members to achieve financial security through highly competitive products exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA where our core values honesty integrity loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As the Director Risk and Compliance Management you will lead a highperforming team of Information Security and Cyber Analysts responsible for strengthening the organizations security posture and risk management this role you will provide strategic oversight and governance of risk and compliance activities across the enterprise ensuring effective identification measurement monitoring control and reporting of key risks. You will guide the organization in understanding and managing risk through robust practices and processes that keep exposures within acceptable levels.

This leadership position plays a critical role in driving crossfunctional alignment collaborating with business units and control partners to ensure risk objectives are achieved across multiple operational domains. You will leverage your deep expertise in risk frameworksincluding KRIs risk appetite RCSAs and control testingto enhance risk insight and decisionmaking. Your strategic mindset strong communication skills and ability to influence at all leadership levels will be essential in navigating emerging risks including those related to Artificial Intelligence Generative AI (GenAI) and large language models (LLMs).

The ideal candidate brings strong criticalthinking abilities a holistic understanding of how systems and processes interconnect and industry-recognized security or risk certifications such as CISSP CISM or CRISC (or active pursuit of them). This role requires exceptional relationshipbuilding executivelevel presentation skills and the proven ability to lead teams and influence outcomes in a complex organizational environment.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio TX Plano TX Phoenix AZ Charlotte NC or Tampa FL.

Relocation assistance is not available for this position.

What youll do:

• Directs staff and initiatives that support risk management programs to include governance support risk oversight risk infrastructure development analysis of regulatory environment and adherence to enterprise operational and compliance policies and procedures.
• Reviews communicates and recommends the development of risk policies and procedures in partnership with senior leaders and regulatory partners to ensure appropriateness and adequacy versus industry best practices and regulatory requirements.
• Directs the oversight of risk through its life cycle and use manages the review and assessment of state and federal regulatory requirements and associated business impacts.
• Provides operational and compliance risk oversight for USAA its affiliates and USAA partnerships with external companies.
• Partners with key stakeholders such as federal/state regulatory agencies and business leaders to oversee the formulation of stress test plans identification quantification and aggregation of risks using analytical methodologies to include key and emerging risks including risks associated with new or modified products services distribution channels regulations and/or third-party operations.
• Directs teams in the development of risk dashboards and reporting formats in alignment with risk appetite/profile and/or regulatory requirements.
• Proactively identifies strategic and tactical regulatory solutions by providing risk and compliance subject matter expertise for CoSA project/process/product initiatives.
• Builds and manages a high performing team of risk professionals through recruitment training coaching performance management and related managerial activities.

What you have:

• Bachelors degree in Risk Management Business Finance or a related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years of risk management compliance or regulatory experience in a relevant functional area to include banking insurance financial services audit project management public accounting or other related operational area; OR advanced degree/designation in Risk Management Business Finance or other discipline relevant to risk management and 6 years of work experience in a discipline relevant to risk management.
• 3 years of direct team lead or management experience.
• Expert knowledge of relevant industry regulations and regulatory compliance in a specific area.
• Advanced risk management experience understanding and implementing applicable risk and/or compliance policies guidelines rules and regulations in a complex institution and/or highly matrixed environment related to banking insurance and/or financial services.
• Advanced knowledge of risk and/or compliance laws regulations and regulatory expectations.
• Demonstrated experience in conflict resolution management and ability to effectively challenge at all levels of management and influence business outcomes.
• Experience leading and directing work with both internal and external partners in a highly collaborative environment.
• Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities to include demonstrated ability to effectively make data-driven decisions.
• Advanced knowledge of Microsoft Office products including Excel and PowerPoint

What sets you apart:

• U.S. military experience either through active service or as a military spouse/domestic partner.
• Experience providing oversight and governance of risk management activities within a complex organization.
• Strong understanding of key risk indicators (KRIs) risk appetite statements risk and control selfassessments (RCSAs) and control testing and assessments.
• Familiarity with emerging and evolving AIrelated risks including those associated with Artificial Intelligence Generative AI (GenAI) and large language models (LLMs).
• Currently hold or be actively pursuing industry-recognized certifications such as CISSP CISM CRISC or other relevant security and risk designations.
• Demonstrated ability to apply critical thinking to analyze complex problems and drive positive solutionoriented outcomes.
• Strategic mindset with the ability to understand the broader organizational ecosystem and how systems data and processes integrate to deliver realtime risk insights.
• Strong communication skills both verbal and written with a proven ability to build effective relationships across all business levels. Skilled in presenting to and engaging with executive leadership.
• Demonstrated ability to influence across multiple levels of leadership and drive alignment in a crossfunctional environment.

Compensation range: The salary range for this position is: $143320 - $273930.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e. H-1B TN STEM OPT Training Plans etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical financial and emotional wellness. These benefits include comprehensive medical dental and vision plans 401(k) pension life insurance parental benefits adoption assistance paid time off program with paid holidays plus 16 paid volunteer hours and various wellness programs. Additionally our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits visit our benefits page on .

Applications for this position are accepted on an ongoing basis this posting will remain open until the position is filled. Thus interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.