Team Lead, Workplace Experience Information Technology
Share
Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Were BDO a global professional services firm connected to local markets. Our people work together to provide specialist expertise helping businesses achieve their goals.
We inspire others to go further. We create together to reach higher. We build trust to lead purposefully.
Whether youre building your future or starting your career with us you wont do it alone. From creating solutions for our clients to building careers for our people we shape what matters and thats where you come in.
About the Role
The Team Leader Workplace Experience provides operational leadership for BDOs inoffice technology support ensuringaconsistentandhigh-qualitytechnology servicesexperience. Overseeing Workplace Experience Specialists this role ensures reliable facetoface support VIP engagement meeting room and collaboration technology readiness device lifecycle execution site onboarding activities andHelp Desktriage responsibilitiesacross on site and remote technology service providers.
Our Technology Function
The Information Technology team is part of BDOs shared services group providing essential support across the firm and its Service Lines. Our mission is to deliver high-performing secure and reliable technology services nationally enabling BDO professionals to work efficiently and confidently. We focus on innovation resilience and continuous improvement to ensure technologyremainsa strategic enabler for the business.
KeyResponsibilities:
This role will lead the onsite Workplace Experience team across assigned offices and take responsibility forthe daytoday workload coordination quality assurance onsite support rhythms and ensuring alignment with asset lifecycle processes defined by the Asset & Configuration Lead. This role will work closely with Cloud Operations Cloud Engineering Security People & Culture Facilities andexternalprovidersto deliver a cohesive enduser technology experience across BDO offices.
- Operational Leadership & Coordination- Supervise Workplace Experience Specialists across assigned offices ensuring consistent onsite IT support coverage.
- Workplace Technology Experience- Ensure consistentsupportbehaviourand high-touch experience across all supervised sites.
- Device Lifecycle Execution- Coordinate device preparation Autopilot/Intune-based builds swaps accessories rebuildswarranty claims anddevice returns preparation of devicelogisticsfor onboarding days relocations hardware refresh projects and business events.
- User Onboarding Offboarding & User Administration- Lead Day 1 technology onboarding activities acrossallofficelocations ensuring consistent and well-planned execution. Partner with People & Culture for induction scheduling and new starter experience.
- VIP Support & Executive Experience - Ensure VIP (Partner/Director/Executive) support isprioritisedwith rapid response professionalism and proactive service.
- AV/Meeting Room & Collaboration Technology - Oversee daily AV/meetingroomreadiness checks proactive testing and pre-meeting support. Ensure effective support for Microsoft Teams Rooms hybrid meetings and collaboration tools.
- Incident Request & Triage - Oversee triage of incidents walk-ups and high-volume request typesacross all technology service providers.
- Help Desk Coordination - ensure high-quality ticket routing and minimal misclassification. Review incoming escalations for accuracy and completeness.
About You
The Team Leader Workplace Experience ensures that our people receive thetimely empathetic and high-touch technology supportto do their best work. This role has a primary onsite requirement of five days per week due to operational and client service needs.
The successful applicant is:
- Tertiaryqualified in IT Business or a related field (or equivalent experience)
- ITIL Foundation (or equivalent) with practical applicationstoincident problemchangeandrequestprocesses.
- Experienced in providing in-person EUC or digital workplace support in a multi-site professional services environment.
- Familiar with asset handling processes and updating CMDB/asset registers.
- Exposure tooperational escalations VIP support and hybrid meeting support.
- Experienced working with ITSM systems (ServiceNow)
- Able to manageremote-based teams and uplift theircapability.
- Naturally service focussed with excellent interpersonal and communication skills.
- Technical Proficient and has solid understanding of EUC Windows M365 meeting room/AV and identity basics.
- Adaptable and comfortable navigating a transforming environmentand able to lead through change.
- Collaborator - works well with cross-functional teams including Cloud Ops Cloud EngineeringApplication and Product SupportSecurity P&C.
Why BDO
Working for BDO you will be part of a growing and market leading professional services firm.
Our national and global footprint provides our people with opportunities to work on interesting client engagements across diverse industry sectors and services.
Our open and collaborative culture ensures access to Partners and professional mentors to guide and accelerate your professional career across a wide array of career pathways.
We provide our people with various health and wellbeing social financial and professional development benefits to help realise whats possible.
Participate in fitness challenges or take advantage of exclusive discounts to corporate health insurance gym memberships and wellness facilities via our BWell program. Access benefits such as travel perks retail discounts employee referral rewards study and professional development support.
Our leave options cater to the unique needs of our people; and include enhanced family support cultural and religious leave and options to purchase additional leave. You can also give back and get involved in community initiatives via our BCaring program.
With a strong focus on learning and growth we provide on the job training and formal development programs to help you succeed in your role and develop your skills and experience.
Our culture is underpinned by our core values (One Bold Human Heart and Strive).
We are proud to be recognised as an Inclusive Employer for 2025-2026 by Diversity Council of Australia and a 2024-2025 Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
BDO is committed to inclusive and accessible recruitment practices. If you require any reasonable adjustments to support your application or interview process we encourage you to contact our Talent Acquisition team at
Key Skills
- Law Enforcement
- ABB
- Marine Biology
- Filing
- Automobile
- AV
About Company
Zodra je start werk je samen met het team om gegevensanalyse en -verwerking te automatiseren en optimaliseren. Je ondersteunt bij het ontwerpen en implementeren van informatiesystemen en draagt bij aan projecten die de klanttevredenheid verhogen. Jouw doorzettingsvermogen valt op tijd ... View more
