Client Services Manager Summerville
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Job Location:
Summerville, SC - USA
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Branch ManagerSenior Helpers Summerville
Senior Helpers is seeking an experienced compassionate and results-drivenBranch Managerto lead daily operations client services and team performance within our Charleston territory. This leadership role is ideal for someone who is passionate about senior care operational excellence and working collaboratively to build strong teams while ensuring exceptional clientoutcomes. About Senior Helpers Senior Helpers is a nationally recognized home care agency dedicated to improving the quality of life for seniors and their families. We are proud to be a Great Place to Work and are deeply committed to compassionate relationship-based care. Position Overview The Branch Manager has overall responsibility for branch operations client experience caregiver performance and business growth. This role works in collaboration with leadership and recruitingteams to ensure high-quality hiring on boarding and retention while maintaining excellent service delivery.
Branch Leadership & Operations
- Lead day-to-day branch operations ensuring alignment with Senior Helpers standards and policies
- Drive revenue growth client retention and service expansion.
- MonitorKPIs budgets payroll and operational performance.
- Ensure compliance with state regulations company policies and quality standards
Client Services & Care Coordination
- Oversee all client services including intake assessments care plans and ongoing clientcommunication
- Conduct or oversee initial client assessments and periodic reassessments
- Ensure timely resolution of client concerns with a focus on satisfaction and retention
- Maintain strong relationships with clients families and referral partners
Caregiver Leadership & Team Collaboration
- Work in collaboration with the recruiting and leadership teams to hire onboard and retain high-qualitycaregivers
- Provide coaching recognition and performance management in partnership with the team
- Collaborate with scheduling and care teams to ensure consistent high-quality coverage
- Foster a positive respectful and mission-driven workplace culture
Scheduling & Service Delivery
- Ensure schedules are optimized to meet client needs and caregiveravailability
- Maintain high service coverage and continuity of care
- Address scheduling challenges proactively and collaboratively
Qualifications
- Bachelors degreepreferred (or equivalent relevant experience)
- Minimum 35 years of leadership or management experience in home care healthcare or a related field
- Strong operational organizational and people-management skills
- Excellent communication and relationship-building abilities
- Experience with scheduling staffing and client service management
- Nursing license (RN or LPN) is a plus but not required
- Valid drivers license and ability to travel locally as needed
Competitive salary
- Health dental and disability benefits
- Paid time off and work-life balance days
- Company vehicle or mileage reimbursement (role-dependent)
- Supportive leadership and a mission-drivenculture
- Opportunity to make a meaningful impact in your community
If you are a collaborative leader who is passionate about senior care and committed to operational excellence we would love to hear from you.Apply today to join the Senior Helpers team and help seniors age with dignity and independence.
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Urgently Hiring! It’s more than just a job! We are looking for YOU to make a difference in someone life! Come join us! We are Great Place to Work Certified! Se...
