Relationship Management Manager- Employer Services (Remote)

The Relationship Management Manager Employer Services builds and maintains positive relationships with clients driving business growth and leading a team of Relationship Managers. Your role will involve strategic planning customer service and sales management to enhance profitability and customer satisfaction.

We are looking for a leader committed to achieving meaningful outcomes with a record of success in relationship management sales or account management leadership. You bring effective decisionmaking financial understanding relationshipbuilding skills and the ability to partner with stakeholders internally and externally.

• Manage revenue performance across assigned accounts including forecasting renewals retention trends and growth opportunities while driving high renewal rates and protecting strategic client revenue.
• Leverage VOC client feedback and service metrics to improve customer satisfaction resolve issues and identify service product and innovation opportunities.
• Establish and drive accountability for team KPIs objectives and performance outcomes.
• Lead coach and develop Relationship Managers through performance management mentoring and capability building.
• Use business operational and analytical skills to assess portfolio health mitigate risk connect client needs to solution adoption and support long-term growth.
• Present business reviews revenue performance VOC insights and strategic recommendations to clients and senior leaders.
• Maintain awareness of market conditions trends and industry developments to guide strategy.
• You will report to the Sr. Director Relationship Management

Qualifications :

• Bachelors degree or equivalent experience.
• 3 years of experience in sales/account management leadership with experience leading client-facing teams managing revenue retention and growth and delivering high renewal rates and customer satisfaction.
• Financial knowledge including experience managing revenue performance renewal health and retention outcomes.
• Experience using VOC insights to identify innovation opportunities and improve client experience.
• Knowledge of Employer Services including Verifications Unemployment Employer Tax Services WOTC Onboarding I9 Paperless Pay W2 and ACA.
• Proficiency with CRM platforms reporting tools and sales/account management systems.
• Customer-focused with experience building trusted relationships with clients and internal partners.

Additional Information :

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including full medical dental vision and matching 401K
• Fully remote environment
• Flexible time off including volunteer time off vacation sick and 12-paid holidays

Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward and recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range individual pay is determined by work location and additional factors such as job-related experience and education. You will be also eligible for a variable pay opportunity.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion color sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

#LI-remote

Remote Work :

Yes

Employment Type :

Full-time