Client Success Manager Healthcare Technology (Remote)

You will report to the Client Operations Organization and partner with both our Client Executive on the Experian Health Sales team regarding the expansion of the products and with the Relationship Manager to build and maintain trusting relationships with our customers and partner with the Support and Optimization teams to ensure the best client experience.

You will deeply understand our Experian Health product capabilities and provide consultative guidance and support to clients throughout their life cycle.

Youll have opportunity to:

• Quickly acclimate and understand the clients implementation to facilitate updates additions and fixes to client setup
• Partner with Customer Support Optimization Product and Development teams to help clients navigate tickets and enhancement requests with minimal delay.
• Evaluate customer use of Claimsource Denial Manager Enhanced Claim Status and (ERA) Electronic Remittance Advice products to recommend best practices configuration and solutions to improve the customer experience
• Develop expertise in Claimsource Denial Manager Enhanced Claim Status and (ERA) Electronic Remittance Advice product suite
• Partner with Relationship Manager on Quarterly Business Reviews showcasing client successes and ROI for Claimsource Denial Manager Enhanced Claim Status and (ERA) Electronic remittance advice
• Develop and execute comprehensive strategies to improve client retention engagement and expansion by identifying key metrics and success factors.

Qualifications :

• 5 years experience in healthcare IT industry and healthcare revenue cycle required
• 3 years Healthcare Revenue Cycle Account Management experience claim systems and ERA (electronic remittance advice)
• 2 years experience with Claimsource Denial Manager Enhanced Claim Status and Electronic Remittance Advice
• 2 years Salesforce or similar CRM expertise
• 2 years hands-on Epic expertise (Epic Resolute HB/PB certification a plus)
• Travel to client sites required (20-25%)
• Bachelors degree or equivalent experience

Additional Information :

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including medical dental vision and matching 401K
• Flexible work environment ability to work remote hybrid or in-office
• Flexible time off including volunteer time off vacation sick and 12-paid holidays
• Explore all our exciting benefits here: Experian our people and culture set us apart. Were deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance development wellness collaboration and recognition we focus on what truly matters. Our people-first approach has earned us global recognition: Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work 2025 in 26 countries and Glassdoor Best Places to Work 2024 among others.

  Want to see what life at Experian is really like Explore Experian Life on social or visit our careers site.

  Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range individual pay is determined by work location and additional factors such as job-related skills experience and education. You will be also eligible for a variable pay opportunity.

  Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal state and local law including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

  
  

  Remote Work :

  Yes

  
  

  Employment Type :

  Full-time