IT Help Desk Intern

Westbrook, ME - USA

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

IT accelerates the success of IDEXX employees and customers by providing scalable and innovative solutions and leadership. We are a global organization that supports all technology needed to deliver products and solutions to customers enabling them to focus on delivering high quality patient care. We strive to provide exceptional customer service and experience in the most efficient means possible requiring alignment and cross-functional communication.

Join us for this Maine-based/local driving distance 12-week internship with the IT Help Desk group and be a part of the Enterprise Global Help Desk IT Team gaining real world troubleshooting experience for our 11000 employee company IDEXX.

In this internship role you would

Provide tier-1 IT support for IDEXX employees located in our Westbrook Maine campus and around the world. Supporting a global enterprise organization of over 11000 employees
This includes walk-up appointments new hardware set-up and provisioning and assisting with day-to-day IT issues
You will work closely with the IT Help Desk and end-user support teams
Work on-site in our Westbrook ME offices
Help support projects including deploying high-end workstations to support animal diagnostics in our reference labs

Day-to-day asks are likely to include:

New hardware provisioning including: laptops desktops and mobile devices
Walk-up support for hardware software and access issues
Documenting your work in our ticketing system leveraging other IT support teams to deliver a resolution

Ideal skills for this role include:

Customer Service teamwork collaboration and communication skills
Knowledge of Windows iOS and Mac OS operating systems
Knowledge of the Microsoft 365 Platform (Outlook Word Excel PowerPoint Teams OneDrive etc.)
Familiarity with Active Directory or other user and computer management systems

Requirements for the role include:

Currently enrolled in an undergraduate or graduate program majoring in Information Technology Computer Science or other related degrees.
Applicants must be at least 18 years of age and must have completed at least one year of college.
A track record of student success and potential as demonstrated by GPA research portfolio prior work experiences and/or the recommendation of a professor preferred.

Experience with the following would be a strong plus:

CompTIA A Network or Security
Active Directory knowledge/familiarity
Microsoft 365 apps including Azure
Mac/Mobile support

Whats in it for you:

You would get exposure to the hands-on processes of IT support in a global leader in pet healthcare innovation. From Active Directory Microsoft 365/Azure and cloud-based applications and infrastructure experience first-hand the technology stack of modern IT!

Why IDEXX

Were proud of the work we do because our work matters. An innovation leader in every industry we serve we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy to ensure safe drinking water for billions and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10000 talented people.

So what does that mean for you We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX you will be supported by competitive compensation incentives and benefits while enjoying purposeful work that drives improvement.

Lets pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women people of color LGBTQ individuals people with disabilities members of ethnic minorities foreign-born residents and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race color creed sex sexual orientation gender identity or expression age religion national origin citizenship status disability ancestry marital status veteran status medical condition or any protected category prohibited by local state or federal laws.

Required Experience:

Intern

In this internship role you would

Provide tier-1 IT support for IDEXX employees located in our Westbrook Maine campus and around the world. Supporting a global enterprise organization of over 11000 employees
This includes walk-up appointments new hardware set-up and provisioning and assisting with day-to-day IT issues
You will work closely with the IT Help Desk and end-user support teams
Work on-site in our Westbrook ME offices
Help support projects including deploying high-end workstations to support animal diagnostics in our reference labs

Day-to-day asks are likely to include:

New hardware provisioning including: laptops desktops and mobile devices
Walk-up support for hardware software and access issues
Documenting your work in our ticketing system leveraging other IT support teams to deliver a resolution

Ideal skills for this role include:

Customer Service teamwork collaboration and communication skills
Knowledge of Windows iOS and Mac OS operating systems
Knowledge of the Microsoft 365 Platform (Outlook Word Excel PowerPoint Teams OneDrive etc.)
Familiarity with Active Directory or other user and computer management systems

Requirements for the role include:

Currently enrolled in an undergraduate or graduate program majoring in Information Technology Computer Science or other related degrees.
Applicants must be at least 18 years of age and must have completed at least one year of college.
A track record of student success and potential as demonstrated by GPA research portfolio prior work experiences and/or the recommendation of a professor preferred.

Experience with the following would be a strong plus: