Implementation Consultant
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Deliverect
As a rapidly scaling global SaaS unicorn Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers all the while being a part of something larger than themselves.
Department Focus:
Enter the Implementation and Consultation team at Deliverecta key group of seasoned professionals steadfastly committed to propelling enterprise businesses to unparalleled success. We craft technical plans that seamlessly integrate our products with our clients operations. The result Streamlined processes reduced errors and elevated operational efficiency all contributing to our clients achieving their ambitious business goals.
Our approach is not just technical; its holistic. From project management to technical expertise and continuous improvement we ensure quality and mitigate risks at every turn. Hand-in-hand with our customers we delve into their unique requirements tailoring our services to meet their needs. Ongoing support and customisation are not just offeringstheyre the foundations of our commitment to ensuring users get the absolute most out of our products.
Impact:
As an Implementation Consultant at Deliverect you will be the driving force behind the successful onboarding and integration of our platform for mid-market and enterprise clients. Your ability to seamlessly guide clients through the implementation process will play a crucial role in their long-term success with our product. By leveraging your technical expertise and project management skills you will ensure that our customers experience the full value of Deliverects platform from day one. Your work will have a direct impact on customer satisfaction retention and the overall growth of our business as we continue to expand in the dynamic B2B SaaS space.
**Customer Champion:Drive successful platform adoption for mid-market and enterprise clients ensuring they achieve their goals through seamless implementation.
**Technical Expertise:Leverage in-depth knowledge of APIs integrations and POS systems to customize the platform and meet unique client requirements.
**Project Management:Lead and manage implementation projects from start to finish ensuring timely delivery and exceptional client experiences.
**Continuous Improvement:Contribute to process improvements by providing feedback that helps enhance Deliverects platform and implementation workflows.
Role Details:
- Fluency in English is required with strong written and verbal communication skills being essential.
- French language skills would be considered a strong asset.
- This is a full-time hybrid role with a flexible work schedule offering 3 days in our Toronto office and 2 days from the comfort of your home.
- The expected annual base salary for this role is between $65000 CAD and $75000 CAD plus applicable performance based bonuses.
- This position is for an existing vacancy.
A Typical Day:
- Lead multiple implementation projects managing timelines and client expectations. Collaborate with Sales Customer Success and Engineering teams to ensure successful project delivery.
- Configure the Deliverect platform to meet client-specific needs including integrating POS systems online ordering platforms and third-party applications. Use tools like Postman for API testing and troubleshooting.
- Conduct training sessions for clients and partners ensuring they have the knowledge and tools needed to effectively use the platform. Provide hands-on support during and after the implementation to resolve technical issues and ensure customer satisfaction.
- Identify diagnose and resolve technical issues that arise during implementation. Escalate complex problems to the engineering or product teams and ensure timely resolution for the client.
- Engage with internal teams including Product and Engineering to communicate client feedback and influence platform enhancements. Ensure a smooth handoff to the Customer Success team post-implementation.
- Identify opportunities to improve implementation workflows streamline processes and enhance client experiences. Share insights with the Professional Services team and contribute to ongoing platform development.
Your Expertise:
- 3-5 years of experience in technical implementation or customer support roles within the SaaS industry. Proven track record of managing complex software implementations for mid-market or enterprise clients.
- Successfully led the implementation of SaaS platforms for large-scale clients customizing solutions to meet unique business needs and ensuring timely project completion.
- APIs & Integrations: Proficiency in working with APIs data management and integrations. Familiarity with Postman for API testing is essential.
- POS Systems: Experience with POS systems and online ordering platforms particularly in the food & beverage industry is a strong advantage.
- Project Management Tools: Skilled in using project management tools like JIRA and Asana for tracking project progress managing resources and ensuring deadlines are met.
- CRM & Ticketing Systems: Experience with CRM platforms such as HubSpot for managing client relationships and ticketing systems like Zendesk for tracking support requests.
- Strong interpersonal and communication skills with the ability to engage effectively with both technical and non-technical stakeholders.
- A deep commitment to delivering exceptional customer service and ensuring client success. Ability to anticipate customer needs and proactively address challenges.
- Excellent troubleshooting skills with the ability to diagnose and resolve complex technical issues efficiently.
Required Experience:
Contract
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About Company
Deliverect connects delivery apps and POS systems for restaurants to streamline order management. From online ordering to fulfillment solutions—We enable digital growth
