Customer Implementation Trainer (Bilingual)

AboutMealSuite
MealSuitebuilds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less fast-growing team working on meaningful problems that directlyimpactpatient and resident care.

About the Role
Were looking for aCustomer Implementation Trainerto join ourCustomer Implementation team. Reporting to theTeam Lead Implementation Trainingyoullbethe subject matter expert onMealSuitessoftware delivering top-notch training for our customers and partners to ensure usability and account setups through exceptional customer service. Please note that this is a bilingual role and working professional knowledge of French is required.

WhatYoullDo

• Be the training& configurationexpertcreate deliver monitor and update user training plansbased on customer needsoversee training for customer-guided and live accountsandown/assist with setups and configuration of Connect Touch and POS modules as needed.

• Collaborate cross-functionally work closelywith Implementation Coordinatorsand Enterprise Implementation Managersfor project training needs and with Sales andSupport to transition customer accounts after implementation is complete.

• Communicate with stakeholders clearlycommunicateaccountconfigurationrequirements and expectations and ensure customers receive superior service through the development and strengthening of relationships.

• Assistwith troubleshootingwork with new and existing customers to troubleshoot workflow issues and guide them to adopt system best practices.

• Champion our producteducate customers onMealSuitestoolkit capabilities and best practices to simplify adoption and alignexpectations andleveragefeedback for continuous improvement to theimplementationprocess.

What You Bring

• In-depthknowledge ofMealSuiteproducts

• Experiencedelivering training ideally witha highly complexproduct or subject matter

• 1years ofhands-on experience in customer implementations and training within a SaaSenvironment

• Exceptional professional relationship building andmaintenance through active and empathetic listening as well as engaging written and verbal communication.

• A genuine excitement aboutengaging with people anddemonstratinghow to usehighly complexsoftware in a simple and thorough manner

• Ability to thrive in a collaborative fast-moving environment

• Willingness to travel occasionally; valid passport with no travel restrictions (Canada/USA; Vietnam ifrequired)

Compensation:$64400$77300CAD per year/$62800$75300USD per year

This role requires working onsite in ourCambridge OR Dallasofficetwo days per week.Ifyouremore than an hour away apply anywaywereopen to discussing options.

WhyYoullLove Working Here

• Unlimited paid time offyeah you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.

• Retirement savings support we invest in your future with RRSP/401(k) matching at 100% up to 3% because long-term security matters just as much as day-to-day balance.

• Healthbenefitsthis includesday onemedical dental and vision options life & disabilityinsurance &paidmaternityand parental leave.

• Hybrid flexibilitywe value the collaboration mentorship and learning that come from physically working next to one another as well as the benefits that remote work can offer.

• Work-life balancethis is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.

• Participation in our equity programwedlove for you to share inMealSuitessuccess as we continue to grow!

• Opportunities for career development and advancementwe support our employees in pursuing and achieving their professional goals.

• Purposeful work with a positive community impactmore than 90% of our North American employees agree that the companys purpose aligns with their personal values. Learn more about our values at want to ensure that everyqualified individual has an equal opportunity to work with you require accommodationtoour application processpleasecontact

  MealSuiteuses AI-assisted tools during parts of the hiring process including screening and workflow automation. All final hiring decisions are made by people.

  This is a current vacancy and we are actively hiring for this position.

  
  
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  Required Experience:

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