Technical Writing Specialist
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Job Location:
San Ramon, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Our world is transforming and PTC is leading the software brings the physical and digital worlds together enabling companies to improve operations create better products and empower people in all aspects of their business.
Our people make all the difference in our success. Today we are a global team of nearly 7000 and our main objective is to create opportunities for our team members to explore learn and grow all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
Technical Writing Specialist AI-First Documentation
Location: San Ramon CA (Hybrid - 3 days a week in office)
This role requires some schedule flexibility to support collaboration with global teams across different time zones.
Reports To: Technical Publications Manager
About the Role
We are looking for a Technical Writing Specialist who is excited about creating highquality product documentation in an AIfirst documentation environment.
In this role you will help create and maintain documentation for enterprise SaaS products while using Generative AI tools as part of the documentation workflow. You will collaborate with Product Engineering UX and Customer Success teams to produce documentation that is clear accurate and useful for customers.
We value curiosity experimentation and a willingness to explore new tools that improve documentation workflows. This role is ideal for someone early in their documentation career who is curious about how AI structured content and modern documentation practices can improve the quality and scalability of documentation.
What Youll Do
- Create and maintain product documentation such as user guides online help and release notes.
- Use Generative AI tools to help draft summarize and improve documentation while ensuring accuracy and clarity.
- Review and refine AI-generated content using strong editorial judgment.
- Work with Product Managers Engineers UX designers and Customer Success teams to understand features and user workflows.
- Follow documentation standards for style structure and terminology.
- Contribute to structured and modular documentation using templates and content reuse practices.
- Support documentation review and publishing workflows across global teams.
Required Qualifications
- 4 years of experience writing or supporting documentation for software products (internships and academic projects welcome).
- Strong written communication skills with attention to clarity and detail.
- Understanding of documentation fundamentals such as taskbased documentation and userfocused content design.
- Experience with SaaS or enterprise software products.
- Ability to learn new systems and technical concepts quickly.
- Strong organizational and timemanagement skills.
- This role requires some schedule flexibility to support collaboration with global teams across different time zones.
AI & Modern Documentation Skills
- Experience using Generative AI tools (ChatGPT Claude Copilot etc.) for drafting editing summarizing or improving written content.
- Ability to evaluate and refine AI-generated output rather than relying on it blindly.
- Interest in exploring how AI can improve documentation quality speed and consistency.
- Comfort experimenting with new tools and documentation workflows.
- We are not looking for writers who simply copy AI output. We are looking for writers who know how to guide AI and improve its results.
Nice to Have
- Familiarity with structured authoring tools (e.g. Arbortext or similar).
- Exposure to Markdown docsascode or content management systems.
- Experience working in Agile or Scrum development environments.
How to Stand Out
- Writing samples or a documentation portfolio.
- A short note describing how you have used AI in your writing workflow.
- An example of documentation you admire and why.
- Optional but encouraged: Include a short example (200300 words) showing how you used an AI tool to improve or generate documentation. Briefly explain the prompt you used what the AI generated and how you improved the result.
PTC carefully considers a widevarietyof factorswhendeterminingcompensation.Theanticipatedannual salary range for this positionisbetween $70000 - $88000.The salary rangereflectsa good-faith estimate of compensation at the time of posting.Actualcompensationmay vary based on a candidates skills qualifications experience and location. Additionally candidates may be eligible fora performance-basedbonus.Employeesalsohavethe opportunity tobecome a PTC shareholder through our employee share purchase program(ESPP)which allowsfor thepurchaseofdiscounted PTC stock.Certainrolesmay also be eligible forparticipation in ourequity programs.Employees may be eligible for medical dental and vision insurance paid time off and sick leave tuition reimbursement 401(k) contributions and employer match flexible spending accounts life insurance disability coverage andif you are an office-assigned employeea generous commuter subsidy.All total rewards and benefits programs are subject to applicable planeligibilityand otherterms and conditions.
For more informationaboutPTCs comprehensive benefits pleasevisitourCareers Page.
PTC recruits on a rolling basis. Candidates are considered as they apply until the opportunity is filled.
Life at PTC is about more than working with todays most cutting-edge technologies to transform the physical world. Its about showing up as you are and working alongside some of todays most talented industry leaders to transform the world around you.
If you share our passion for problem-solving through innovation youll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us
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Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
PTC accelerates digital transformation with a new generation of technology that powers the ways you engineer, manufacture, and service your physical products.
