Tenancy Sustainment Officer NCCHS

Nottingham City Council, Leicestershire County Council, East Midlands Group

Job Location:

Nottingham - UK

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Description

Role: Tenancy Sustainment Officer

Contract Type: Permanent

Working Hours: 37 hours per week Monday Friday between the hours of 8:30am 5:00pm

Worker Type: Hybrid Worker

Salary: Grade F - Starting Salary is 32597 (Level one) rising to 35412 (Level four) per annum

Location: Harvey Road NG8 3BB

Weve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity youve been looking for Read on to find out more

Working for Nottingham City Council has great benefits. As well as competitive pay great leave entitlement and access to a generous pension scheme we strive to create an innovative inclusive and progressive work culture where everyone is supported to do and be their very best.

In return we are looking for people like you - people who are innovative driven and committed to serving and improving Nottingham. So if you are passionate about making a difference to the lives of those who live and work in our city we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Councilhere.

About the Role

As a Tenancy Sustainment Officer within Nottingham City Council Housing Services you will play a key role in helping tenants maintain successful independent tenancies. You will provide proactive personcentred support by offering timely advice on welfare benefits debts and housing options ensuring customers are equipped to meet their housing costs and sustain their homes.

Working closely with internal teams and a wide range of external partners you will help tenants access benefits financial inclusion services and community support. You will identify support needs early make appropriate referrals and coordinate with agencies such as The Department of Work and Pensions Social Care voluntary organisations and employment or training providers.

You will also promote digital inclusion maximise household income and contribute to service improvements through data analysis partnership working and innovative local initiatives. Your role will involve supporting vulnerable tenants assisting at tenancy signups and endings monitoring performance and helping reduce tenancy failures through practical solutionfocused interventions.

This is a customerfocused role where you will make a real difference to local communities by supporting tenants from diverse backgrounds to thrive remain independent and positively engage with the services available to them.

About You

The ideal candidate will have:

1. Experience of working within a welfare benefits environment and have a working knowledge of housing benefits and welfare benefits

2. Experience of providing support to vulnerable customers and enabling them to sustain their tenancy

3. Experience of advising tenants on their responsibilities and ensuring compliance with legal requirements relating to tenancies

4. Experience of working in partnership with internal and external partners and relevant agencies

5. A proven ability to represent the service by developing and maintaining effective liaison and relationships with internal and external representatives and other bodies.

6. Good interpersonal skills and a proven ability to communicate effectively at all levels.

You can find the job description for this posthere

Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document.

We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you but only your own words and experiences truly matter we want to see the real you. All examples and statements must be your own accurate and reflect your true experience and values. AI tools do not understand context think critically or assess the reliability of information which means AI-generated responses can feel generic and may not accurately represent who you are. We recruit fairly and inclusively showing your real self is what helps you succeed. For more information please clickhere.

Closing Date: 31 March 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interview Date: 10 April 2026. Please note this is subject to change.

If you have any queries about the role or the recruitment process please contact us via email:

If you have any technical issues when completing your application please contact our Employee Service Centre: applying to this job you agree to our Terms & Conditions.

Required Experience:

Unclear Seniority

DescriptionRole: Tenancy Sustainment OfficerContract Type: PermanentWorking Hours: 37 hours per week Monday Friday between the hours of 8:30am 5:00pmWorker Type: Hybrid WorkerSalary: Grade F - Starting Salary is 32597 (Level one) rising to 35412 (Level four) per annumLocation: Harvey Road NG8 3BBW...