IT Service Delivery Systems & Projects Coordinator

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Job ID: 65362

Position: IT Service Delivery Systems & Projects Coordinator

Client: APS - IT

Location: 130 Trinity Ave SW 5th Floor Atlanta Georgia 30303-0000

Duration: 4 Months(Possibility of extension)

On Site

Purpose:

The Atlanta Public School System is seeking the services of an IT Service Delivery Systems & Projects Coordinator to provide technical support system management and training for the IT Service Delivery and Student Experience Team.

Summary:

Atlanta Public Schools Digital Bridge program provides 38000 student devices staff laptops hotspots and other district technology to ensure students can access digital resources and tools at both school and home.
The IT Service Delivery Systems & Projects Coordinator serves as the primary manager of iiQ for the IT Service Delivery and Student Experience Team ensuring the system operates effectively to support device management and service delivery.
The position provides iiQ training for all Field Technicians including Lead Field Technicians handles ticket escalations involving student Chromebook devices staff laptops hotspots and other district technology and monitors IT Service Delivery and Student Experience Tableau dashboards. Additionally this role manages special projects for the IT Service Delivery and Student Experience Group collaborating with Field Technicians IT Management and other IT divisions.
The position also helps ensure efficient processes are in place for IT Service Delivery IT Service Desk and IT Asset Management.
This role includes administrative assistant responsibilities for the IT Service Delivery and Student Experience team providing administrative support to ensure smooth operations. This position will work under the supervision of the IT Service Delivery team.

Scope of Work/Key Responsibilities:

Adhere to established standard operating procedures through the following:

Maintain exceptional customer service posture at ALL TIMES.

Serve as primary manager of iiQ for IT Service Delivery and Student Experience Team

Primary iiQ Management and Training Responsibilities:

Manage and administer iiQ system for IT Service Delivery and Student Experience Team
Provide comprehensive iiQ training for all Field Technicians and Lead Field Technicians
Handle iiQ ticket escalations involving student Chromebook devices staff laptops hotspots and other district technology
Assist in the management of district technology including 38000 student devices staff laptops hotspots and other technology assets across the school district
Monitor IT Service Delivery and Student Experience Tableau dashboards
Maintain accurate technology asset assignments and data integrity in iiQ system for student devices staff laptops hotspots and other district technology
Work with data information group to establish Tableau dashboards for IT Service Delivery IT Service Desk and IT Asset Management
Manage special projects for IT Service Delivery and Student Experience Group involving Field Technicians IT Management and other IT divisions o Help ensure efficient processes are in place for IT Service Delivery IT Service Desk and IT Asset Management Record and submit checklists or other documentation as required for upward reporting and accountability.
Provide administrative support including calendar management scheduling meetings coordinating events and managing correspondence for IT Service Delivery and Student Experience leadership
Prepare and organize documentation reports presentations and meeting materials for the IT Service Delivery and Student Experience team

Job ID: 65362 Position: IT Service Delivery Systems & Projects Coordinator Client: APS - IT Location: 130 Trinity Ave SW 5th Floor Atlanta Georgia 30303-0000 Duration: 4 Months(Possibility of extension) On Site Purpose: The Atlanta Public School System is seeking the services of an IT Ser...