Quality Service Delivery Manager (Telecom)

Job Title: Quality Service Delivery Manager (Telecom)

Client: NTT

Location: Los Angeles CA (Westwood/Downtown) 4 Days Onsite- Need local Only

Duration: 6 Months Contract

Start Date: May 18

Pay Rate:

• C2C: $70-75/hr.

Job Overview

We are seeking an experienced Quality Service Delivery Manager to lead end-to-end delivery of telecommunications services across design build and deployment phases.

This role is responsible for ensuring solutions are delivered on time within budget and aligned with contractual and quality standards while maintaining strong QA/QC governance across all deliverables.

Key Responsibilities

Service Delivery Ownership

• Lead delivery of telecom services across WAN LAN Network Equipment and Telephony
• Manage delivery plans timelines dependencies and vendor coordination
• Act as the single point of accountability for service delivery outcomes

Performance & SLA Management

• Define and track SLAs and KPIs
• Ensure services meet:
  • Availability & performance standards
  • Security and compliance requirements

Quality Assurance (QA/QC)

• Establish and enforce a Quality Management Plan
• Define acceptance criteria for:
  • High-Level Designs (HLDs)
  • Low-Level Designs (LLDs)
  • Deployments
• Ensure full traceability to business and contractual requirements

Acceptance & Readiness

• Lead service acceptance readiness including:
  • Integration testing
  • Acceptance testing support
• Ensure all deliverables are contract-compliant and audit-ready
• Prevent overcommitment risks in planning and execution

Required Skills & Experience

• 10 years of experience in telecom / network service delivery
• WAN (SP2) LAN (SP3) Network Equipment (SP4) Telephony (SP7)
• Strong knowledge of:
  • ITIL / ITSM frameworks
  • PMI or program delivery methodologies
• Experience with:
  • Large-scale multi-site multi-vendor deployments
  • SLA-driven environments
  • QA/QC governance and technical delivery oversight
• Ability to perform in fast-paced high-pressure environments

Success Metrics

• On-time milestone delivery
• High first-pass acceptance rate
• SLA compliance at service handover
• Minimal rework due to quality issues
• Strong stakeholder and client feedback