Senior Enterprise Project Manager

Boston, NH - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

About the job

This person will partner deeply with enterprise technology to help scope design and build the next generation of our consumer engagement infrastructure leveraging the insights and needs of the entire MEEA team especially member engagement programs and consumer research and performance measurement as well as those of the broader organization to helps us advance our core member engagement-driven strategic imperatives which includes member navigation.

Key responsibilities include:

Lead the consumer experience and engagement enablement strategic portfolio project work project:
o Be the day-to-day business lead for the staged build of our core member engagement operational data platform
E.g. ensure the phasing aligns with our strategic business needs and use cases aware of interdependencies with other projects vendors and partners in their own phases of development
E.g. ensure all business use cases and needs across the organization are understood represented and included for prioritization and then explaining the business rational behind prioritization decisions to all stakeholders
o Be the day-to-day business lead for our email/SMS
o Design and advance future consumer engagement enablement strategic projects
In support of our current and developing member engagement programs and in partnership with the Associate Director of Member Engagement Programs lead the work to ensure seamless data flow and integration across various engagement platforms including but not limited to CRM omni-channel communication orchestration engines and analytics platforms.
Evaluate and consider emerging tools such as (AI personalization engines CRM/CMS innovations) for relevance and scalability

Qualifications

Bachelors degree required
Minimum 10 years of experience in health-related technology roles with a strong preference for health plan experience and the deep understanding of health plan core technologies data structures formats and uses (this means working knowledge and/or use of: DAL/CAR RTMS EDI EAH MSST and Data warehouse
Preferred areas of specialization include (but not limited to): consumer experience and/or digital and marketing technologies; health plan analytics and performance measurement (actuarial consumer experience provider performance)
Deep understanding of the marketing service and CX technology landscape including CRM and email/SMS tools and customer data technologies.
Familiarity with agile methodologies and experience embedding agile practices in business teams
Experience with corporate strategy and portfolio processes
Strong technical expertise and acumen with a demonstrated ability to deliver business value through technology
Proven track record of delivering business-focused results through cross-functional partnerships across a matrixed organization
Ability to generate trust influence and build alliances with dependent stakeholders and business partners.
Excellent leadership and staff management skills
Experience communicating and visualizing complex and abstract concepts as well as story-tell to all levels/knowledge-levels in a way that resonates.

This person will be an interface between the business and tech areas. Needs a person who is stronger on the technical side who can bridge between business and tech.

Extremely important to have health plan and health data experience. Prior Redpoint Experience is a strong plus. They do not need any specific claims platform etc.
A top candidate would have the strongest understanding of healthcare data infrastructure - how its structured/ stored/ defined how it flows etc. and the soft skills to translate to business initiatives.
Not currently managing people but may in the future.
In office Tues & Wed (Copley).

Requirements added by the job poster

Bachelors Degree

Working in an onsite setting

Authorized to work in the United States

3 years of work experience with Amadeus Alt a Customer Management System (CMS)

About the job This person will partner deeply with enterprise technology to help scope design and build the next generation of our consumer engagement infrastructure leveraging the insights and needs of the entire MEEA team especially member engagement programs and consumer research and perfo...