IT Technical Support Transition and Knowledge Transfer Manager

Job Title:

IT Technical Support Transition and Knowledge Transfer Manager (Hybrid Onsite)

Location:

Detroit MI

Duration:

12 months

Pay Rate:

$70/hr on C2C / 1099 all inclusive (OR) $65/hr on W2

Interview Process:

Virtual Interview via MS Teams video. Please use laptop and be prepared to share screen if asked.

Note:

- Will close submissions on: 3/23/26 at 10am EST

- Interview Process: Virtual Interview via MS Teams video. Please use laptop and be prepared to share screen if asked.

- Hybrid: Resource will be working a hybrid schedule. NO REMOTE ONLY OPTION. Will need to be onsite from day 1 two days a week. Wednesdays/Thursdays are required onsite days.

- Local candidates ONLY. Candidates must be located within 60 miles of Detroit MI at time of submission.

Job Description

Responsibilities:Lead and facilitate the execution of the approved transition plan and report progress to leadership.

• Serve as primary point of accountability between the System Integrator internal IT teams and business stakeholders.

• Enforce knowledge transfer documentation and vendor exit requirements.

• Ensure operational readiness security compliance and disaster recovery preparedness.

• Identify risks and escalate issues with mitigation recommendations.

• Manage the scope risk issues deliverables and schedule of project directly related to all IT technical transition and knowledge transfer tasks.

• Facilitate and manage the vendor technical transition and knowledge transfer leaders and teams according to the transition project schedule.

• Work with the Project Managers Technical Managers and the Program Leadership Group to regularly communicate project status across all organizations.

• Assign project tasks and coordinate resources; this includes reviewing individual issues and concerns and resolving or escalating them as needed.

• Facilitate communicate and execute the overall IT technical support transition and knowledge transfer strategy for the project considering scope objectives and constraints.

• Identify and assess risks related to technical support transition and knowledge transfer and work proactively to mitigate them.

• Oversee review and analysis of IT technical transition and knowledge transfer documentation and present findings to IT technical management teams.

• Work in an agile environment and understand agile methodologies.

• Participating in project meetings including Agile/Scrum grooming sprint planning sprint reviews and daily stand-ups.

• Collaborate within an agile software development process with software developers subject matter experts and stakeholders.

Top Skills & Years of Experience

Required Knowledge Skills and Abilities

Technical Knowledge

• Strong understanding and knowledge application architectures

• Hands-on knowledge of Microsoft Azure including:

  • App Services / Functions

  • Azure SQL Storage and Key Vault

  • Azure Monitor and Application Insights

  • Azure RBAC and managed identities

• Experience with Azure DevOps CI/CD pipelines and operational monitoring

• Understanding of public sector IT governance security and compliance requirements

• Strong vendor management and stakeholder communication skills

• Ability to lead cross-functional technical teams during high-impact transitions

• Familiarity with ReactJS-based front ends (support perspective)

Management & Leadership Skills

• Proven experience leading complex IT transitions or transformations

• Strong vendor management and contract enforcement skills

• Ability to translate technical risks into executive-level language

• Excellent facilitation and decision-making skills

Operational & Process Skills

• Experience implementing or managing:

  • IT service management (ITIL-aligned preferred)

  • Incident problem and change management

  • Production support models

• Strong documentation and operational discipline

• Ability to design and execute phased transition plans

Experience

• IT Technical Transition Manager with 5 years of IT experience including matrix management experience leading business vendor and technology teams

• 3 5 years in:

  • IT management

  • Technical program management

  • Application or infrastructure operations leadership

• Demonstrated experience transitioning systems from:

• Vendor-led to internally supported

• On premises to cloud environments

• Strong organizational skills and ability to manage multiple testing activities within the program simultaneously.

• Strong project management skills to facilitate the IT technical transition and knowledge transfer activities from System Integrator vendor to State Of Michigan technical teams; escalate risk areas as needed; coordinate all activities and provide expertise throughout the IT technical transition phase.

Recruiter Details:

Kris - Seven one nine- Two three nine- Five five nine nine

Lokesh - Eight three two - Nine nine zero -Two four two six

Sameer - Seven one nine two three nine Five five five five