IT Support Technician

Dublin, VA - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: IT Support Technician
Location (On-site Remote or Hybrid): Dublin OH (onsite)
Contract Duration: Contract until 02/01/2027
Work Hours: M-F 8:30 AM - 5:00 PM

Primary Purpose
Provide IT systems support to end users on a variety of moderate to complex issues for internal and external customers. Respond to technical support requests submitted via email and document track and monitor issues to ensure timely resolution.

Essential Functions and Responsibilities

Provide moderate to complex support to colleagues regarding internal proprietary systems (e.g. JURIS One Team SIR TAMS and Voyager). Issues are typically reported via email.
Perform moderate to complex troubleshooting and assist with software development issues as needed.
Communicate high-visibility issues to the immediate supervisor.
Escalate requests to the appropriate departments as needed.

Additional Functions and Responsibilities

Perform other duties as assigned.
Support the organizations quality program(s).

Qualifications
Education and Licensing
Bachelors degree from an accredited college or university preferred or five (5) years of Help Desk or technical support experience (or equivalent).

Experience and Skills

ServiceNow
Microsoft 365 (OneDrive Teams Word Excel)
Basic networking
A certification
Experience supporting Dell desktops and laptops

Education & Licensing
Bachelors degree from an accredited college or university preferred.

Experience:
Five (5) years of Help Desk or technical support service experience or equivalent combination of education and experience required to include 2 years of experience with client propriety systems (JURIS One Team SIR TAMS and Voyager).

Skills & Knowledge

Excellent customer service skills Proven understanding and knowledge of quality
Good knowledge of service center processes and procedures PC literate including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Good judgment and discretion skills
Ability to manage multiple projects and set priorities
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Ability to complete required number of monthly quality monitors

Job Title: IT Support Technician Location (On-site Remote or Hybrid): Dublin OH (onsite) Contract Duration: Contract until 02/01/2027 Work Hours: M-F 8:30 AM - 5:00 PM Primary Purpose Provide IT systems support to end users on a variety of moderate to complex issues for internal and external ...