IT Support Technician

**This position is Contract to Hire and ONLY Open to Dublin OH**This position is ONSITE MUST HAVE LIVING LOCATION ON RESUME. SHIFT IS M-F 8:30 AM - 5:00 PM**

Primary Purpose:

Provide IT systems support to end users on a variety of moderate to complex issues for internal and external customers. Respond to technical support requests submitted via email and document track and monitor issues to ensure timely resolution.

Essential Functions and Responsibilities:

• Provide moderate to complex support to colleagues regarding internal proprietary systems (e.g. JURIS One Team SIR TAMS and Voyager). Issues are typically reported via email.

• Perform moderate to complex troubleshooting and assist with software development issues as needed.
• Communicate high-visibility issues to the immediate supervisor.
• Escalate requests to the appropriate departments as needed.

Additional Functions and Responsibilities:

• Perform other duties as assigned.

• Support the organizations quality program(s).

Qualifications

Education and Licensing

Bachelors degree from an accredited college or university preferred or five (5) years of Help Desk or technical support experience (or equivalent).

Experience and Skills

• ServiceNow
• Microsoft 365 (OneDrive Teams Word Excel)
• Basic networking
• A certification
• Experience supporting Dell desktops and laptops

Education & Licensing: Bachelors degree from an accredited college or university preferred. Experience: Five (5) years of Help Desk or technical support service experience or equivalent combination of education and experience required to include 2 years of experience with Sedgwicks proprietary systems (JURIS One Team SIR TAMS and Voyager).

Skills & Knowledge

• Excellent customer service skills proven understanding and knowledge of quality
• Good knowledge of service center processes and procedures PC literate including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Good judgment and discretion skills
• Ability to manage multiple projects and set priorities
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies
• Ability to complete required number of monthly quality monitors

WORK ENVIRONMENT When applicable and appropriate consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment troubleshooting problem solving analysis and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding travel as required
Auditory/Visual: Hearing vision and talking

Donato Technologies Inc. is a trusted IT staffing consulting and software development partner headquartered in Dallas Texas. We support clients across industries by understanding their unique business needs and delivering tailored technology and workforce solutions. Our focus is on connecting the right talent with the right opportunity-ensuring clients receive dependable skilled professionals and candidates receive meaningful career growth and support. We work closely with small to mid-sized organizations to provide flexible high-quality services that drive performance innovation and long-term success.