Tech Support Manager
Share
Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
The Tech Support Manager leads Enterprise IT end-user support across Spain. The role ensures consistent deployment of Group standards and processes within the Iberia market while building strong partnerships with local business stakeholders to deliver reliable efficient and scalable IT services aligned with operational needs.
Strong hands-on experience with JIRA or similar ITSM systems is essential.
- Barcelona / Vilanova i la Geltru
- Full-time
- On Site
RESPONSIBILITIES
Team Leadership & People Management
- Lead mentor and motivate the local Tech Support.
- Set team objectives monitor performance and foster a collaborative high-performance environment.
Helpdesk/Service Desk Management
- Tailor global IT procedures to address the unique needs of the Spanish and Portuguese market ensuring the highest level of support and a consistent implementation of Enterprise IT group-standards.
- Oversee daily operations emphasizing prompt resolution of technical issues and maintaining exceptional customer service.
- Act as escalation point for complex or high-impact IT issues.
- Collect and analyze performance metrics (e.g. JIRA reporting SLA adherence user satisfaction).
- Represent Iberia in global Enterprise IT forums contributing to Group-wide initiatives and standardization efforts.
Stakeholder Management
- Build strong trust-based relationships with local business leaders (Operations HR Finance Commercial Depots).
- Act as the primary Enterprise IT representative in Iberia translating business needs into scalable IT solutions aligned with Group strategy.
- Ensure clear communication during organizational or process changes supporting change management and local adoption.
Hardware Asset & Vendor Management
- Partner with the global Hardware Asset Management team to ensure a controlled and efficient asset lifecycle (procurement deployment maintenance disposal).
- Manage relationships with local vendors and suppliers optimizing service quality and cost efficiency.
- Maintain effective relationships with vendors and suppliers serving as primary point of contact to resolve issues negotiate contracts and optimize costs.
Budget Compliance & Security
- Manage and forecast the IT support budget in alignment with financial targets.
- Identify cost-saving opportunities without compromising service quality or compliance.
- Ensure compliance with company policies security standards and regulatory requirements in coordination with IT Security.
Qualifications :
- Bachelors degree in Information Technology Computer Science or related field.
- Proven experience (3-5 years) in leading IT support or Service Desk teams in structured environments.
- Experience in international environments.
- Familiarity with vendor management contract negotiation and budget oversight.
- Fluency in Spanish; proficiency in English at B2 level (or higher) is essential.
Nice to have:
- Experience adapting marketspecific procedures to the global standards of a multinational corporation.
- Proficiency in Portuguese.
Additional Information :
Why Join InPost
- Opportunity to work in a diverse international and cross-functional environment along with leading experts.
- You work and learn from a senior leader and their leadership team expanding your experience and exposure in the e-commerce and logistics industries.
- InPost is a growing company that offers its employees an increasing number of opportunities in several locations in Europe.
- Fulfilling careers with a range of benefits for employees and investing in providing training opportunities for their development.
- You will feel a part of the InPost community that makes an impact on sustainability convenient deliveries and the circular economy every day.
- Excellent working environment and flexible hours
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Computer Hardware
- Inventory Control
- Developmental Disabilities Experience
- Management Experience
- Mobile Devices
- Remote Access Software
- Team Management
- Operating Systems
- Supervising Experience
- Technical Support
- Phone Etiquette
- Application Support
About Company
InPost S.A. a company listed on Euronext Amsterdam - is the leading out-of-home e-commerce enablement platform in Europe. InPost Group operates across key geographies: Poland, the UK, Italy and the Iberian Peninsula, as well as France and Benelux, through its subsidiary, Mondial Rel ... View more
