Senior Customer Success Manager T Cloud Public (mfd)

We are looking for a motivated and customer-focused Customer Success Manager to join our T-Cloud Public Marketplace this role you will play a key part in managing and enhancing the entire customer journey supporting both marketplace consumers and partners. You will work closely with cross-functional teams including marketing partner management and technical support to ensure customers have a seamless and positive experience with our platform. 

This is a great opportunity for someone eager to grow into a customer success role as prior extensive experience is not required. You will work directly alongside the team lead acting as a trusted assistant while independently managing key responsibilities. 

Key Responsibilities 

• Customer Journey Management: Own and improve the end-to-end customer experience on the Open Telekom Cloud Marketplace ensuring customer satisfaction and retention. 

• Customer Support: Assist customers with platform-related issues coordinating with technical teams to provide timely and effective resolutions. 

• Partner Management: Manage relationships with marketplace sellers and partners acting as their primary point of contact to facilitate smooth operations and collaboration. 

• Marketing Collaboration: Partner with the marketing team to design and implement targeted marketing activities and campaigns to engage customers and promote marketplace offerings. 

• Documentation & Tools: Maintain clear and thorough documentation using Confluence and track tasks issues and workflows with Jira. 

• ITSM Tools Usage: Utilize IT Service Management tools such as ServiceNow for incident tracking service requests and problem management. 

• Continuous Learning: Grow your skills in customer success platform knowledge and partner management through hands-on experience and mentorship. 

Qualifications :

• Basic understanding of IT Service Management (ITSM) tools preferably ServiceNow or similar. 

• ITIL Certification 

• Familiarity with documentation and project management tools like Confluence and Jira. 

• Strong communication skills in English verbal and written. 

• Customer-oriented mindset with problem-solving capabilities. 

• Ability to collaborate effectively with multiple teams and stakeholders. 

• Proactive attitude and eagerness to learn and grow within the role. 

• Prior experience is a plus but not mandatory; this role is designed for growth. 

Additional Information :

What do we offer you  

Work environment & flexibility  

• International dynamic and collaborative environment   
• T-Social: social initiatives (sports community health ...)  
• Hybrid work model (remote/on-site)   
• Flexible working hours   

Growth & development  

• Customized training: access to Coursera to learn whatever you want whenever you want  
• Weekly language classes (English & German)   
• International Mentoring Sessions & Experience Days  

Compensation & benefits  

• Flexible compensation plan (health insurance meal vouchers childcare transport)   
• Telemedicine  
• Life and accident insurance   
• Social fund   

Wellbeing & time off  

• 26 working days of vacation per year   
• Free access to specialist services (medical legal wellness)   
• 100% salary coverage during medical leave 

And many more advantages of being part of T-Systems!

If you are looking for a new challenge do not hesitate to send us your CV! Please send CV in English. Join our team!

T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.

Remote Work :

No

Employment Type :

Full-time