Customer Service Officer (inbound outbound)

Brisbane - Australia

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Synergie Australia delivers a full 360-degree recruitment solution consisting of temporary and permanent recruitment services and more. Safety is of the highest priority and Synergie Australia prides itself on fostering a culture that champions guidance and care in the workforce. Beyond recruitment Synergie Australia is motivated to improve everyday standards within the working landscape so people can thrive today and in the future. This approach delivers real change to communities by improving workplaces local economies inequalities and changes to the climate. If you aspire for better lets work together.

We think outside the box by redefining recruitment. Through long-term partnerships Synergie Australia connects the right people (You) with the right opportunities to shape careers and drive change in Australia and beyond.

We are currently looking for several Customer Service Officer. You will be the voice of the company dealing with customer enquiries on both in bound and out bound calls.

What youll do:

Answer and direct incoming phone calls
Resolve customer complaints with empathy and practical solutions
Rebook missed services efficiently and accurately
Monitor and respond to shared mailbox communications
Book and update scheduled services
Manage service disputes and provide clear resolutions
Ensure customer records are up to date with new information

What youll need:

Essential:

Experience with Office 365 (Word Excel Outlook)

Desirable:

Previous call centre experience
Knowledge of Salesforce or similar CRM systems

About you:

Youre someone who thrives in a fast-paced environment and genuinely enjoys helping others. Youre reliable safety-conscious and able to work both independently and within a team. You also bring:

Strong customer service focus
Patience and resilience under pressure
A solid work ethic and strong attendance reliability
High attention to detail
Self-motivation and initiative

These contracts also have the option to go permanent after the inital contract.

Required Experience:

Unclear Seniority