Service Facilitator

Were seeking an experienced Service Facilitator to join our passionate team and help us deliver exceptional outcomes to our clients. Your role will be to facilitate and administer the provision of high-quality and individualised services to people with disability in line with the individuals choice preferences and support plans.

What would I be doing each day

• Ensuring the provision of high-quality services and support to people with disability with NDIS and other funding and in line with regulatory & organisational guidelines.
• Liaising with the client and external stakeholders to ensure appropriate access to general and specialist health care allied health support and ensuring all health care plans are implemented effectively.
• Proactive and supportive client and family engagement to support client decision making and choice and ensuring excellent communication with each clients informal networks.
• A focus on continued improvement to enhance the service experience for each client and family.
• Ensuring the health and wellbeing of clients and their team of direct support workers and contributing to a welcoming diverse and inclusive workplace.
• Developing client rosters and strong service teams to provide exceptional care in line with client support needs and funding plans.
• Assisting clients to manage their own budgets and support transparent accountability of the use of personal funds.
• Leading a team of direct support workers through supervision training coaching and mentoring.
• Effectively communicating with and coordinating services staff and stakeholders who provide support to clients.

What would I need to be considered

• A commitment to the highest level of customer service through facilitating quality disability support services and complex supports needs.
• Pro-active energetic approach to a dynamic ever-changing environment including knowledge of the NDIS.
• Experience and skill in team supervision leading people to achieve.
• Highly effective interpersonal and communication skills enhanced by well-developed administration skills.
• Able to work autonomously and collaboratively within teams.
• Willingness to be part of a rotating back up On Call roster.
• Current C class drivers license and reliable transport.
• Current First Aid and CPR.
• Competency with Microsoft Office and computer systems.
• Blue card and NDIS worker screening clearance.

So why would I choose us
When you join our team you can benefit from the following:

• Tax-Free Savings: Increase your take-home pay by packaging up to $15900 of your annual salary tax-free.
• Employee Assistance Program:Access to free and confidential counselling services for you and your family members.
• Embrace Diversity Celebrate Uniqueness: We believe in creating a supportive and inclusive work environment where everyone feels valued and respected.

Please review the attached position description for an overview of the role.