WFM Scheduling Officer
Start Date: 4 May

The Role

As a WFM Scheduling Officer youll work closely with our Workforce Planning and Operations teams to help create and manage staff schedules. Your work will help ensure our teams are properly resourced so we can continue delivering great service to our customers. This is a 12 Month Secondment open to all permanent employees.

Youll use systems and data to support scheduling keep information up to date and work with leaders to make sure staffing levels are balanced across teams.

Key Responsibilities

In this role you will:

• Help build and update staff schedules so teams are resourced effectively
• Maintain scheduling systems including updating team structures and skills
• Process team change requests (such as role or team updates) in a timely and accurate way
• Provide basic reporting and insights to support scheduling decisions
• Keep an eye on staffing levels and flag any potential issues early
• Work closely with operational leaders and stakeholders across the business
• Share observations or suggestions that may help improve scheduling processes
• Support a positive experience for both internal stakeholders and customers

About You

Youre organised detail-oriented and enjoy working in a role where planning coordination and problem solving are key. Youre comfortable using systems managing information and working with different teams to keep things running smoothly.

This role could suit someone who has previously worked in roles such as:

• Operations Officer / Operations Coordinator
• Workforce Planning or Scheduling roles
• Contact Centre Real Time Analyst / Planner
• Business Support or Administration roles
• Resource Planning / Rostering roles
• Team Coordinator or Workforce Coordinator

Experience in Workforce Management is helpful but not essential if you have strong organisational skills and enjoy working with data and systems.

What Youll Bring

• Strong organisation and time management skills
• The ability to manage multiple tasks and meet deadlines
• Confidence working with systems data and spreadsheets
• Good communication and relationship-building skills
• A proactive mindset and willingness to suggest improvements
• Attention to detail and pride in delivering accurate work

Apply Now

Ready for your next career move Chase the Sun and apply online today.

Advertised: 16 Mar 2026 AUS Eastern Daylight Time
Applications close: 03 Apr 2026 AUS Eastern Daylight Time