Collections Officer

Job Description:

Care Services Brisbane Permanent Full Time (38 hours per week)

St Vincents has been a leader in Australias health and aged care landscape for more than 165 years. Since our founders the Sisters of Charity opened our first hospital in 1857 our services and nearly 30000 people have been behind some of Australias most important medical breakthroughs.

We are a microcosm of Australias health and aged care system and are uniquely positioned to lead and respond to our rapidly changing environment.

We are looking for a special kind of person a St Vincents kind of person. Someone who puts excellence compassion connection and care for other people at the heart of everything they do.

About the Role

We are seeking a Collections Officer to support the financial sustainability of St Vincents Care Services by managing resident and client accounts with professionalism empathy and integrity.

This role plays a vital part in ensuring aged care revenues are managed ethically and effectively supporting continuity of care for residents while maintaining strong relationships with residents families and internal stakeholders. You will balance sound financial stewardship with a compassionate personcentred approach recognising the sensitive circumstances often involved in aged care financial discussions.

Reporting to the Collections Manager this role operates with a high degree of autonomy and accountability within defined financial delegations.

Key Responsibilities

• Manage assigned resident and estate accounts to support timely accurate and compliant collection of aged care fees
• Engage with residents family members and representatives to resolve outstanding accounts in a respectful and valuesled manner
• Negotiate and manage payment plans where appropriate including monitoring compliance and followup
• Address objections disputes and sensitive financial conversations with professionalism and sound judgement
• Identify potential financial risk and assist in proactively managing and reducing aged debt
• Collaborate with operational clinical and corporate teams to support effective endtoend billing and collections processes
• Support reporting and data insights related to collections activity debts and payment trends as required
• Maintain accurate records and comply with relevant policies procedures and regulatory requirements
• Contribute to continuous improvement of collections practices ensuring alignment with St Vincents mission and values

What You Will Bring

Essential

• Experience in accounts administration collections finance or a related role
• Strong numeracy skills and attention to detail
• Welldeveloped communication skills with the ability to navigate sensitive conversations respectfully
• A personcentred approach aligned with the values of compassion dignity and care
• Strong time management skills with the ability to prioritise and meet deadlines
• Proficiency in Microsoft Office applications and the ability to learn new systems quickly
• Ability to work both independently and collaboratively within a team environment

Desirable

• Experience within aged care health or a regulated environment
• Exposure to debt management or collections activities
• Demonstrated problemsolving and criticalthinking skills
• Ability to build strong relationships with internal and external stakeholders

What Works For You

• Meaningful work that directly supports the delivery of compassionate aged care
• Opportunity to make a tangible impact on financial sustainability and resident outcomes
• Competitive salary packaging options
• Discounted private health insurance
• Employee Assistance Program for staff and their families
• Access to Fitness Passport
• Supportive valuesdriven workplace culture

Our Commitment

At St Vincents we value inclusivity and diversity and acknowledge the importance of creating a work environment that is welcoming safe fair and impartial. We encourage applications from people of all backgrounds.

PreEmployment Checks

Your employment is conditional upon the completion of all required preemployment checks including relevant immunisations righttowork verification and criminal history checks.

How to Apply

Please submit your application via the Apply button including your resume and a brief cover letter outlining your experience and suitability for the role.

Respectfully no recruitment agencies.

Closing Date:

Reconciliation Action Plan:

At St Vincents we acknowledge the importance of creating a work environment that is welcoming safe equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information visit https:// or get in contact at

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct