Junior Customer Support Specialist

Paris - France

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

As a Junior Customer Support Specialist you will play a key role in delivering a smooth and high-quality customer experience.

Working at the intersection of Customer Support and Product you will help ensure that customer requests are handled efficiently while contributing to the continuous improvement of our solutions.

Your main responsibilities will include:

Customer Support

Handle Level 1 customer support requests via HubSpot and Aircall
Ensure proper follow-up and resolution of customer inquiries
Coordinate technical escalations with technical and operational teams
Monitor and proactively manage disconnection alerts related to our installations
Deliver a professional and consistent customer experience

Product Collaboration

Collect and structure customer feedback to support the Product team
Contribute to the transition of customers to our new platform
Help improve internal support processes and customer workflows

You will join a dynamic and international team where collaboration between Customer Product and Technical teams is key to delivering the best possible experience to our users.

Required Experience:

Junior IC

As a Junior Customer Support Specialist you will play a key role in delivering a smooth and high-quality customer experience.Working at the intersection of Customer Support and Product you will help ensure that customer requests are handled efficiently while contributing to the continuous improvemen...