HELOC Specialist I

As a HELOC Specialist I you will be responsible for ordering HELOC services preparing closing documents and validating proper processing procedures were followed and in accordance with Interra Credit Union policies and procedures as well as documenting all findings. Provides HELOC related support to internal team members in relation to file maintenance and instruction on how to correct errors. Maintains contact with HELOC originators during the underwriting and closing process until the loan is funded. Provides excellent internal team member contact primarily through phone contact and use of available technology. Maintains knowledge and training of product offerings and guidelines as well as maintaining strong working relationships with retail including product and processes.

Direct Reports: None

HOW YOU WILL MAKE AN IMPACT

30% Order all services including appraisals title work (or equivalent) and flood certificates for all HELOC loans and ensures all services are received in a timely fashion. Verify and monitor loan application documents ensuring accuracy and compliance with credit union policies and all applicable laws and regulations. Validates services are monitored and uploaded into respective LOS system and that interested parties are aware services have been received. Prepares loan closing documents and books loans to Episys.

25% Validates loans are processed properly and closed in accordance with Interra Credit Union policies and procedures. Reviews work focusing upon excellence of deliverables and service to the business units. Ensures Interra Credit Union is in compliance with current and pending applicable rules laws and regulations. Confirms Regulation Z rights of rescission guidelines are met.

20% Demonstrates effective use of lending software including Episys Simplifile Miniter Robert Steele/METIC Meridian Link and imaging systems to include but not limited to registering recording updating releasing or terminating tracking information in these systems.

15% Ensures all necessary loan documentation is collected and properly signed and imaged into lending systems. Maintains documentation and produces effective communications regarding loan processing issues.

10% Knowledgeable of credit union philosophy history organizational standards policies and procedures.

-- Must comply with all company policies and procedures applicable laws and regulations including but not limited to the Credit Union Secrecy Act the USA PATRIOT Act and the Office of Foreign Assets Control.

-- If applicable: this position may have additional duties to include bilingual duties noted in the Bilingual Policy.

WHAT YOU WILL NEED TO SUCCEED

Experience

3 years experience in the financial industry to include experience in loan documentation.

Education / Certifications / Licenses

A High School Diploma or equivalent. Must have a valid drivers license.

PREFERRED SKILLS

• Professional level of verbal and written communication skills with an ability to show a high level of detail in daily work.
• Advanced proficiency in Microsoft Office (Outlook Word Excel PowerPoint).
• Demonstrated knowledge of Credit Union regulations products policies procedures and services.
• Ability to execute on Interras vision mission and deliver on our Core Values.

INTERPERSONAL SKILLS

• Courtesy and tact are essential elements of the job.
• Work involves personal contact with members and others inside and outside the organization generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions updating or referring.
• Communications generally require shorter and not in-depth discussions.

COMPETENCIES

• Adaptable - Maintains effectiveness in reaching goals by adapting to changing circumstances tasks responsibilities and people. Adjusts effectively to new work structures processes or requirements.
• Balance Stakeholders - Understands the needs of diverse stakeholders and the underlying motivations driving those needs including cultural and ethical factors. Acts fairly in the decision-making process when faced with conflicting demands of stakeholders.
• Effective Communication - Utilizes a variety of communication modalities effectively and appropriately across multiple channels. Is effective in a variety of communication settings: one-on-one small and large groups or among diverse styles and position levels. Adjusts to fit the message to the audience. Provides timely and helpful information to others across the organization.
• Functional Expertise - Possesses a sufficient level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise; actively seeks ways to grow and be challenged using both formal and informal development activities.
• Self-Motivated - Demonstrates initiative to address challenges accomplish tasks and seize opportunities even when challenged. Demonstrates appropriate urgency and positive attitude while doing so.
• Teamwork - Effective team player who adds complementary skills and contributes valuable ideas opinions and feedback; communicates in an open and candid manner and can be counted upon to fulfill any commitments made to others on the team.

ADA REQUIREMENTS

Physical Requirements

• Able to bend sit and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.
• Must be capable of climbing / descending stairs in an emergency situation.
• Must be able to operate routine office equipment including computer terminals and keyboards telephones copiers facsimiles and calculators.
• Must be able to routinely perform work on computer for an average of 6-8 hours per day when necessary.
• Must be able to work extended hours or travel off site whenever required or requested by management.
• Must be capable of regular reliable and timely attendance.

Working Conditions

• Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Mental and/or Emotional Requirements

• Must be able to perform job functions independently and with limited supervision.
• Must work effectively as part of a team.
• Must be able to read and carry out various written instructions and follow oral instructions.
• Must be able to speak clearly and deliver information in a logical and understandable sequence.
• Must be able to perform basic financial calculations with accuracy.
• Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of member service and discretion when dealing with the public.
• Must be able to perform responsibilities with composure under stress of deadline requirements for extreme accuracy and quality and/or fast pace.
• Must be capable of exercising highest level of discretion on confidential matters.

ACKNOWLEDGEMENT

Nothing in the position description restricts managements right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This Job description is not a contract and should not be constructed as a guarantee of employment for any period of time. Interra Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race color religion sex/gender national origin disability age or any other category protected by law

Required Experience:

IC