Project Manager, Executive Reporting and Communications, Digital Transformation

Manulife is embarking on a Global Digital Transformation journey which will lead to better and easier ways of doing business with us. The Digital Transformation will enable us to have:

• More integrated customer experience per market

• One similar look and feel reflecting our global brand

• Common navigation across all properties

• Common customer servicing

We are looking for a dynamic PM to join our team! You will report to the Senior Director Global Program Management - Digital Transformation. A key part of the role is turning digital performance data and crossfunctional updates into clear narratives that show progress highlight risks and outline required actions for executive consumption. Using your digital understanding and datadriven mindset youll help clarify how Digital Storefront fits togetherwho is involved how work connects and how success is measuredwhile supporting the daytoday routines that keep initiatives advancing. Youll also refine the measurement frameworks dashboards and routines that track progress and customer impact.

If youre looking to grow your career enjoy bringing order to complex digital work and love fostering alignment and a positive team environmenteven during highstakes transformationwed love to meet you!

Position Responsibilities:

• Program & Portfolio Management

  • Maintain and evolve the Unified Digital roadmap including milestones dependencies and risks.

  • Support governance routines (working forums risk/issue tracking decision logs).

  • Coordinate planning cycles and prepare materials for leadership discussions.

• CrossFunctional Alignment

  • Consolidate updates from multiple workstreams into clear structured summaries.

  • Develop and maintain templates and processes that improve clarity and consistency.

  • Identify opportunities for reusability and alignment across teams to advance Unified experiences for customers.

• Measurement & Reporting

  • Partner with Data & AI team to refine digital measurement frameworks.

  • Build dashboards and scorecards to track progress and customer impact.

  • Surface insights risks and trends to support prioritization and decisionmaking.

• Leadership & Stakeholder Support

  • Prepare executiveready materials and communications to support Digital & CX leadership.

  • Coordinate priorities and deliverables across teams to ensure alignment.

  • Build strong collaborative relationships with Canadian and global partners.

Additional responsibilities:

• Project management of initiatives related to continuous improvement of processes automation promoting digitization and expense reduction initiatives.

• Support requests from functional areas that are required for processing transactional requests timely and accurately and safeguarding customer assets.

• Execution and support of the Company Divisional and Operations strategy.

• Work with clients to define and manage the scope strategy requirements and implementation of projects.

• Develop cost-benefit analyses for project initiatives.

• Insure that assigned projects are completed within budgets and schedules while meeting client business objectives.

• Identify analyze mitigate document and control project risks.

• Develop and deliver budgets.

• Provide effective and regular communication within the project team stakeholders sponsors and management.

• Manage client and team expectations and relationships.

• Identify resource needs for the project and establish roles expectations and goals with team members.

• Participate in negotiation of contract terms and conditions and ensure compliance with contract terms for project consultants and vendors.

• Conduct After-Action Reviews.

• Stay current to market and industry trends through training self-study trade contact and trade and industry conferences.

• Share best practices and initiatives with other functional areas in Operations.

• Partner with IT to ensure common focus and execution of technology initiatives.

• Ensure delivery of services from key vendors.

• Customer Experience.

• Process Improvement.

• Expense Management.

• Compliance and Risk Management.

Required Qualifications:

• Post-secondary education or high school diploma and equivalent business experience.

• 2 years project team experience.

• 5 7 years experience in financial services.

• Thorough understanding of products administration compliance operations and systems including business desktop applications (i.e. Lotus Notes Office) and relevant financial products.

• Strong strategic communication skills with the ability to turn technical or complex inputs into clear concise updates for executives.

• Exceptional stakeholder management and facilitation skills; you recognize that relationships are at the core of how we work.

• Demonstrated ability to effectively prioritize and manage competing deliverables.

• Excellence in portfolio/program management prioritization and building repeatable systems that scale.

• Strong digital fluency across web and/or mobile experiences with a usercentric mindset.

• Experience building or using measurement frameworks to evaluate impact.

• Familiarity with Mural and modern program management tools/best practices.

Preferred Qualifications:

• Excellent working knowledge of tools such as but not limited to: JIRA MURAL Confluence.

• PMP Prosci CCMP or PRINCE2.

• Strong analytical and data literacy skills; Excel proficiency; Power BI capabilities are an asset.

• C-Suite and BOD communication and facilitation experience an asset.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.