Technical Program Manager

Job Title: Technical Program Manager

Location: North York ON

Duration: / Term: Contract

Experience Desired: 8 Years

Job Description:

• Service Level Management: Ensure that services are delivered in accordance with agreed-upon service level agreements (SLAs) and performance metrics monitoring and reporting on service quality and adherence to targets.
• Service Delivery Planning: Develop and implement strategy for the program team including developing a robust risk mitigation plan. This includes managing scope changes and interventions to ensure project goals are achieved.
• Resource Management: Manage and allocate resources to support delivery of Cloud Infrastructure operations ensuring efficient utilization and alignment with business objectives.
• Stakeholder Management: Manage relationships with all stakeholder involved in the service delivery process negotiating contracts monitoring performance and ensuring compliance with agreed-upon terms.
• Effectively structure and drive monthly governance meetings with BCBSA cloud executive team
• Ensuring goals are met in areas including customer satisfaction security quality and team member addition work with clients to increase awareness of the program for a successful rollout.
• Continuous Improvement: Continuously assess and optimize service delivery processes for Cloud Operations/CPE/CDA identifying areas for improvement implementing changes and driving operational excellence.
• Change Management: Coordinate and manage changes to service delivery processes minimizing disruptions and ensuring smooth transitions.
• Risk Management: Identify assess and mitigate risks associated with service delivery operations implementing appropriate controls and contingency plans.
• Team Management and Development: Provide leadership guidance and support to the service delivery team fostering a customer-centric culture and facilitating training and professional development opportunities.

Requirements:

• Service Level Management: Ensure that services are delivered in accordance with agreed-upon service level agreements (SLAs) and performance metrics monitoring and reporting on service quality and adherence to targets.
• Service Delivery Planning: Develop and implement strategy for the program team including developing a robust risk mitigation plan. This includes managing scope changes and interventions to ensure project goals are achieved.
• Resource Management: Manage and allocate resources to support delivery of Cloud Infrastructure operations ensuring efficient utilization and alignment with business objectives.
• Stakeholder Management: Manage relationships with all stakeholder involved in the service delivery process negotiating contracts monitoring performance and ensuring compliance with agreed-upon terms.
• Effectively structure and drive monthly governance meetings with BCBSA cloud executive team
• Ensuring goals are met in areas including customer satisfaction security quality and team member addition work with clients to increase awareness of the program for a successful rollout.
• Continuous Improvement: Continuously assess and optimize service delivery processes for Cloud Operations/CPE/CDA identifying areas for improvement implementing changes and driving operational excellence.
• Change Management: Coordinate and manage changes to service delivery processes minimizing disruptions and ensuring smooth transitions.
• Risk Management: Identify assess and mitigate risks associated with service delivery operations implementing appropriate controls and contingency plans.
• Team Management and Development: Provide leadership guidance and support to the service delivery team fostering a customer-centric culture and facilitating training and professional development opportunities.

Key Skills:

Delivery Management Project Management Resource Management Agile Jira