Partner Success Associate
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Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Via is on a mission to create public transportation systems that provide far greater access to jobs healthcare and education. Our platform serves as the technology backbone for modern transit networks transforming antiquated and siloed public transportation systems into smart data-driven and efficient digital networks. With hundreds of agency partners around the world Via is recognized as the leading transportation technology and service provider globally.
As a Partner Success Associate at Via you will be the face and voice of Via for our partners in Western Europe both internally and externally. Youll build genuine durable relationships with the cities and operators working to deliver better transportation for their communities while owning the commercial outcomes that come with it from complex renewals to service expansions. Our Partner Success team is made up of talented collaborative professionals who are passionate about making public transit better and at Via the work we do together translates into real impact for the people who depend on it every day. This is a high-impact individual contributor role at the heart of our mission.
About the Role:
- Support the success of transportation systems in your partners cities across France serving as a key point of contact for city and agency leadership
- Act as a trusted advisor to partners translating their needs into concrete service improvements and revenue opportunities using Vias full platform including Citymapper to make the case for better transit
- Build deep long-term relationships with partners by identifying pain points providing solutions and recognising opportunities for service growth
- Analyse service performance data on a daily weekly and long-term basis to deliver actionable recommendations that improve quality efficiency and growth
- Support contract renewals and service expansions working closely with senior team members to grow revenue across your portfolio
- Advocate internally for your partners championing new products and capabilities that expand the size and scope of their services
About You:
- 2-3 years of relevant experience in a client-facing role whether in consulting customer success or a high-growth technology company
- Quantitatively inclined and data savvy; you draw quick insightful conclusions from complex data sets and turn raw numbers into clear actionable recommendations
- An entrepreneurial relationship builder who stays calm and considered in politically sensitive high-stakes situations
- A reliable self-starter with a growth mentality; you thrive in fast-paced environments and arent deterred by setbacks or pivots
- An excellent team player who views success as a collective effort and is eager to learn and grow alongside experienced colleagues
- Fluency in French and English is required; additional languages are a plus
What We Offer:
- A chance to be part of a company recognized for its commitment to social impact
- Hybrid working and a beautiful office in the heart of Paris (Saint-Lazare)
- Competitive compensation including equity
- 25 days of annual leave plus RTT days
- Meal vouchers provided through Swile
- Medical disability and life insurance covered through Via
There has never been a more exciting time to be on the cutting edge of public mobility.
Ready to join the ride
#LI-RB1
Required Experience:
IC
Key Skills
- Business
- Business Process
- Financial Services
- Cloud
- Account Management
- CRM
- Sector
- Client Relationships
- Law
- Project Management
- Research skills
- Political Science
- Portfolio
- Speaking skills
- Analytics
About Company
We’re Via, and we build technology that changes the way the world moves. Our guiding principle is simple: we know that the future of transportation is safe, dynamic, shared public mobility — the kind that reduces carbon emissions across congested cities, complements existing transit i ... View more
