Customer Service Representative III
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Job Location:
Virginia Beach, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
City/State
Virginia Beach VAWork Shift
Swing ShiftOverview:
Overview
Provide superior customer service for all areas as it pertains to research and resolution of telephone inquiries related to Plan benefits eligibility claim payment issues or patient scheduling referral or billing issues. Provide quality service and customer satisfaction through effective communication and education. Supports the divisions strategies specific to customer satisfaction. Serves as a resource and mentor to Customer Operations staff.
Assists Supervisors and Performance Measurement Analysts (PMAs) with researching and resolving service issues. Utilizes relevant critical technical functional skills to fulfill individual departmental and organizational objectives. Identifies system and process issues and makes suggestions for improvement.; Knowledgeable in various software applications such as Word Excel Access. Assists with special projects and assignments. summary goes.
Education
- HS - High School Grad or Equivalent
Certification/Licensure
- No specific certification or licensure requirements
Experience
- 3 years customer service experience required
- 1 Year data entry experience
Legal Resources Plan
Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30000-member workforce. Diversity inclusion and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission to improve health every day this is a tobacco-free environment.
For positions that are available as remote work Sentara Health employs associates in the following states:
Alabama Delaware Florida Georgia Idaho Indiana Kansas Louisiana Maine Maryland Minnesota Nebraska Nevada New Hampshire North Carolina North Dakota Ohio Oklahoma Pennsylvania South Carolina South Dakota Tennessee Texas Utah Virginia Washington West Virginia Wisconsin and Wyoming.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Sentara Health, is an integrated, not-for-profit health care delivery system in Virginia and North Carolina. Sentara improves health everyday.
