Patient Referral Specialist Bilingual
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Job Location:
El Paso, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Benefits:
- 401(k) matching
- Dental insurance
- Employee discounts
- Health insurance
- Vision insurance
- Wellness resources
Company: Southwest Sport & Spine Center Inc.
Location: El Paso TX with occasional travel to Las Cruces NM
Job Type: Full-Time
Department: Administration
Reports To: Vice President of Administration
Compensation: Based on experience
Location: El Paso TX with occasional travel to Las Cruces NM
Job Type: Full-Time
Department: Administration
Reports To: Vice President of Administration
Compensation: Based on experience
Job Summary
The Patient Referral Specialist serves as a critical first point of contact for patients referred to Southwest Sport & Spine and FYZICAL clinics. This role is responsible for managing the referral intake process from initial receipt through successful scheduling ensuring a seamless professional and patientcentered experience. The Patient Referral Specialist supports timely access to care by accurately collecting patient information coordinating provider assignments verifying insurance details and communicating financial responsibilities in alignment with organizational standards compliance requirements and FYZICAL service excellence expectations.
Essential Duties and Responsibilities
Referral Intake & Coordination
- Initiate process and manage thirdparty and internal referrals in coordination with providers clinical teams and clinic leadership to support appropriate treatment planning.
- Serve as a liaison between referral sources marketing teams and clinic staff to ensure a smooth transition from referral generation to patient intake.
- Maintain accurate tracking of referral status to support timely scheduling and followup.
Patient Registration & Scheduling
- Collect verify and document complete patient demographic and insurance information prior to the initial visit.
- Assign providers and schedule new patient appointments in accordance with clinic protocols provider availability and patient needs.
- Maintain accurate and uptodate patient records within the electronic health record (EHR) system.
Financial Communication & Patient Experience
- Clearly and professionally communicate insurance coverage authorization requirements and financial responsibilities to patients prior to their initial visit.
- Deliver a consistent highquality patient experience that reflects Southwest Sport & Spine and FYZICAL service standards.
- Address patient questions and concerns with professionalism empathy and accountability.
Systems Documentation & Collaboration
- Manage clinic scheduling platforms and EHR systems daily to ensure accuracy compliance and operational efficiency.
- Partner effectively with marketing clinical and administrative teams to support referral growth and patient access initiatives.
- Maintain organized accurate records and adhere to documentation standards at all times.
Qualifications
- Minimum 23 years of experience in healthcare admissions referrals or patient access.
- Customer service or patient support experience required.
- Strong organizational skills with attention to detail and accuracy.
- Ability to prioritize tasks manage multiple workflows and perform effectively in a highvolume environment.
- Excellent verbal and written communication skills in English and Spanish.
- Ability to work independently and collaboratively across departments.
- Professional demeanor with a commitment to courteous ethical and respectful conduct.
- Strong work ethic reliability and accountability.
- Experience with electronic health record (EHR) systems preferred.
- Strong recordkeeping and basic math skills.
- Ability to maintain confidentiality and exercise sound judgment with minimal supervision.
Physical Requirements
- Ability to sit for extended periods of time while working at a computer or desk.
- Occasional standing walking bending and reaching.
- Ability to lift and carry office supplies or equipment up to 25 pounds.
- Manual dexterity to operate standard office equipment such as computers phones copiers and printers.
- Ability to read and prepare documents and reports.
- Comprehensive communication skills both in person and digitally.
HIPAA Compliance
This role requires access to Protected Health Information (PHI/EPHI) and must adhere to HIPAAs minimum necessary standard.
Compensation: $12.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
Required Experience:
IC
Key Skills
- Administrative Skills
- Time Management
- Diplomatic Skills
- Listening Skill
- Languages Fluency
- Organizational Skill
- Pressure Management
- Discipline Skills
- Communication
- Relationship Management
- Client Services
- Flexibility
- IT Skill
- Orderly Condition
- Secretarial Skill
About Company
Southwest Sport and Spine Center, Inc. Join Our Team Are you ready to be part of a game-changing team? At FYZICAL Therapy & Balance CentersⓇ, the opportunities are limitless! We are looking for passionate individuals who are excited to push themselves and their clients beyond expectat ... View more
