Technical Support Specialist Laser Systems

Aeon Laser is a leading provider of high-performance laser cutting and engraving systems. Our customers range from small businesses to industrial manufacturers and we pride ourselves on delivering not just machinesbut exceptional support and expertise.

Tasks

We are looking for a highly capable Technical Support Specialist to help customers operate troubleshoot and get the most out of their laser systems.

This is not a call-center role. Youll be solving real technical problems involving mechanics electronics and software often under time pressure.

What Youll Do

• Troubleshoot customer issues with laser machines (remote and occasionally on-site)

• Diagnose problems across:

• Mechanical systems (motion alignment)

• Electrical components (power supplies wiring)

• Software (LightBurn RDWorks networking)

• Guide customers through repairs and maintenance

• Create and improve technical documentation and video guides

• Work closely with engineering and product teams to resolve recurring issues

• Escalate complex problems and track resolutions

• Provide fast clear and professional communication with customers

Requirements

Core Requirements

• Strong mechanical and electrical troubleshooting skills

• Ability to diagnose problems logically and efficiently

• Comfortable working with tools and equipment

• Experience with CNC machines lasers or similar equipment (highly preferred)

• Basic understanding of:

• Motors belts and motion systems

• Power supplies and electrical components

• Computer/software troubleshooting

Benefits

Competitive salary (based on experience)
Performance-based incentives
Opportunity to grow into senior technical or product roles

Calm under pressure
Clear communicator (can explain complex things simply)
Detail-oriented
Problem-solver mindset (not script-reader)
Takes ownership of issues
We are looking for people who can think not just follow instructions. If you enjoy solving real technical problems and helping customers succeed we want to hear from you.