Exporter Engagement Advisor

Application deadline: March 26 2026

Join the EDC Team!

At EDC we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets reduce risks all towards the goal of making Canada and the world better through trade. #LI-Hybrid

Position: Exporter Engagement Advisor

Employment Type:Permanent

Compensation Details:

• Business Development 15: Salaries typically range from $65 172 to $86 898 annually based on qualifications and experiences plus a performance-based incentive.

Location:

• Export Development Canada operates in a hybrid work environment currently requiring employees to work in the office 2 days per week. (subject to change)
• This role can be performed from EDCs headquarters in Ottawa or from one of our Community Hubs located in Toronto Mississauga Montreal Brossard Laval Calgary Edmonton Halifax or Vancouver.
• Relocation assistance is available for candidates who meet the eligibility criteria.

About EDC:

At Export Development Canada (EDC) we empower Canadian businesses to succeed globally. As a financial Crown corporation we offer innovative financial solutions and expert insights to help businesses explore new markets mitigate risks and achieve growth.

Why Join EDC

• Comprehensive Benefits: EDC offers a competitive compensation & benefits package work-life balance & the opportunity to help make Canada and the world better through trade.
• Work-Life Balance: EDC offers a competitive compensation package & work-life balance. We have hybrid work options 3 to 4 weeks paid vacation a corporate closure period summer early Fridays & no meeting Fridays.
• Professional Development: Take advantage of our continuous learning opportunities including training programs workshops and language training.
• Inclusive Culture: Be part of a diverse and inclusive workplace that champions employment equity & values diversity of ideas strengths & backgrounds to succeed.
• Wellness Programs: Access to wellness initiatives mental health support and fitness programs to keep you healthy and happy.
• Community Engagement: Participate in volunteer opportunities and give back to the community through our various social responsibility programs.

Team Overview:

The Customer Care Team (CCT) Exporter Engagement Team (EET) and Small Business National Accounts (SBNA) teams work together to deliver seamless service support and growth for Canadian exporters.

The Exporter Engagement Team acts as the primary inbound contact point for prospects and partners. The team triages inquiries educates new exporters on EDC solutions and qualifies leads generated through marketing partner channels and digital pathwaysensuring high potential opportunities are directed to the right teams quickly.

The Customer Care Team provides service and operational support to customers across all market segments. The team resolves technical issues assists with navigation of digital tools handles policy administration inquiries and ensures customers receive timely and accurate support throughout their journey.

Small Business National Accounts focuses exclusively on small business customers supporting their longterm growth through proactive account management renewals and crosssell opportunities. The team manages highergrowth and more complex customer needs within the Small Business portfolio using both dedicated account management and a pooled servicing approach to ensure customers receive the right level of support.

Together these teams form a connected support and sales group that helps Canadian companies navigate exporting with confidence. They ensure customers and prospectsreceive the guidance expertise and support they need at every stage of their relationship with EDC.

Role Overview

The Exporter Engagement Advisor serves as the primary intake point for inbound prospects and partners including both new prospects and existing EDC customers ensuring Canadian companies receive timely clear guidance on how EDC can support their business needs.

The role focuses on assessing and qualifying inbound opportunities for EDC solutions providing education on EDCs offerings and guiding prospects customers & partners to appropriate next stepseither within EDC or through partner programs within the broader ecosystemsupporting continuity of engagement through clear nextstep guidance and intake reference mechanisms while maintaining strong documentation and contributing to continuous improvement of engagement tools and practices.

What you will be doing:

Act as the first point of contact for inbound prospect and partner inquiries received via phone email web forms campaigns internal referrals and partner referrals triaging requests and clarifying business needs through discovery conversations and initial education on EDCs role in supporting Canadian companies.

Assess and qualify inbound leads for alignment with EDC products and services in accordance with established intake rules eligibility criteria and compliance requirements routing qualified opportunities to Account Managers and Relationship Managers and guiding unqualified prospects to alternate partner programs and ecosystem organizations with clear navigational support and alternative solutions escalating complex cases or exceptions to senior colleagues as required.

Provide timely accurate communication including customized followup emails that summarize guidance provided confirm next steps enable continued engagement through structured handoffs or reference numbers and support a consistent highquality prospect experience.

Document prospect interactions business needs outcomes and followup actions using available tools and systems including ServiceNow and CRM systems ensuring data accuracy and completeness and supporting reporting pipeline quality sales awareness and business development insight.

Represent the Exporter Engagement team by sharing prospect insights including observed trends in inbound demand and contributing to the development review and continuous improvement of documentation standards job aids scripts and playbooks supporting adoption of improved tools and practices through frontline feedback.

What we are looking for:

• Undergraduate degree in Business Administration Finance or Commerce

• Minimum 3-5 years experience in business development sales client account management or relevant experience

• Strong sales client relationship and account management skills

• Demonstrated analytical skills good judgment and problemsolving ability

• Comfortable managing daily inbound prospect inquiries in a fastpaced environment

• Strong verbal communication skills bilingual (English and French)

• Proficiency in Excel Word PowerPoint and Outlook

• Ability to work scheduled hours 8:00 a.m. 6:00 p.m. EST Monday to Friday

What will make you stand out:

Business development experience in banking financial services international business or international trade

Knowledge of international business practices and exporting

Experience in a customer contact centre environment

Experience using ServiceNow (CSM module) CRMs and/or Genesys Cloud

CITP (Certified International Trade Professional) designation or in progress

Eligibility:

EDC is committed to Fair Employment Practices and preference will be given to a candidate who is able to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents). Candidates must meet the requisite government security screening position is open to those who meet all of the essential requirements stated above and whose applications are received by the closing date.

This position is open to individuals who meet all the essential criteria outlined above and submit their applications by the closing date. Ready to make a difference This is your chance to join a dynamic growing team and leave your mark on our organization development finance and the world.

Apply today!

Want to learn more about EDC Check our website here

EDCs Commitment to Employment Equity

Export Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce. We are committed to creating a safe and inclusive environment that respects people from all cultures backgrounds and abilities. At EDC we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow develop succeed and be their truest selves.

We actively encourage applications from women Indigenous peoples visible minorities persons with disabilities and members of the 2SLGBTQI community.

Your application must clearly demonstrate how you meet all the requirements. We thank all applicants interest in a career at EDC; however only those selected for an interview will be contacted. Please note that qualified candidates may be considered for similar roles at this level within EDC.

EDC recognizes that disclosing the need for accommodations can be a personal matter. Please know that as an organization we are committed to maintaining confidentiality and ensuring that any accommodations provided are tailored to support your needs. Our aim is to ensure you have a comfortable and positive experience throughout the recruitment process so please do not hesitate to contact us directly for any accommodation requests at . We are here to support you every step of the way.