Head of Digital Excellence & Platforms

The Director Digital Excellence & Platforms is a senior leadership role responsible for defining the strategy governance and evolution of the companys digital platforms. This includes customer-facing platforms agency and bancassurance sales management tools training and capability-building platforms and other digital assets.

This leader acts as the platform and product owner ensuring digital assets deliver business value strong user experiences and full alignment to company strategy. The role requires strong leadership presence cross-functional influence confident communication with EMT and regional teams and the ability to stand firm and push for the right decisionsespecially when balancing short-term demands with long-term platform health.

The Director leads a high-performing team breaks down silos and drives digital excellence across the organization.

Key Responsibilities

A. Strategic Leadership & Platform Ownership

• Own the vision and strategic roadmap for all digital platforms across customer agent and bancassurance partner channels.

• Ensure platforms directly enable company strategy growth priorities and experience transformation.

• Serve as senior product ownerdefining platform direction prioritizing features and ensuring measurable business outcomes.

B. Team Leadership & Cross-Functional Alignment

• Lead and develop a strong digital platforms team fostering a culture of accountability collaboration and strategic thinking.

• Work closely with business distribution marketing operations IT and regional teams to ensure alignment and eliminate siloed decision-making.

• Demonstrate the confidence to challenge assumptions push back when needed and protect platform integrity and long-term value.

C. Digital Platforms Experience & AI Enablement

• Oversee the design enhancement and optimization of all digital platforms ensuring best-in-class UX/UI and seamless digital journeys.

• Integrate AI capabilities to improve personalization efficiency and customer/agent outcomes.

• Enhance platform adoption and engagement through data-driven insights and continuous improvement.

D. Delivery Excellence & Project Leadership

• Lead end-to-end delivery of digital initiatives ensuring on-time on-budget high-quality execution.

• Apply agile methodologies and modern delivery practices driving clarity structure and discipline across initiatives.

• Identify risks early and manage escalations effectively.

E. Executive & Regional Stakeholder Management

• Engage confidently with the EMT to articulate platform priorities decisions needed risks and progress.

• Represent Vietnams digital priorities strongly with regional teams ensuring alignment and influencing global programs.

• Communicate complex technical or strategic topics in a clear structured and compelling way.

F. Customer Agent & Partner Insights

• Use insight-driven methods to understand customer agent and bancassurance partner needs.

• Leverage market and competitor scans to identify opportunities for differentiation and innovation.

• Translate insights into actionable digital platform enhancements.

G. Governance Quality Assurance & Vendor Management

• Set governance standards for digital excellence data stewardship and platform performance.

• Manage vendors and partners to ensure cost-efficient delivery and quality outcomes.

• Track KPIs adoption ROI and platform healthreporting regularly to leadership.

Required Qualifications

• Bachelors degree in Business Technology Digital Transformation or related field; Masters preferred.

• 10 years of experience in digital platforms digital excellence or product management leadership.

• Experience managing large-scale digital ecosystems in financial services technology or related sectors.

• Proven ability to work confidently with senior executives and regional/global stakeholders.

Technical & Professional Skills

• Strong knowledge of digital architecture platform technologies AI applications and UX/UI.

• Experience working with agile frameworks digital product management and platform governance.

• Ability to build business cases manage budgets and deliver clear ROI.

• Familiarity with digital marketing tools and analytics platforms.

Leadership & Behavioral Skills

• Strategic structured thinker with strong problem-solving capability.

• Confident communicator who can push back when appropriate and influence senior stakeholders.

• Strong stakeholder management across EMT business units and regional functions.

• Ability to lead through ambiguity drive change and inspire teams.

• High ownership mindset; resilient assertive and able to make tough decisions.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .