Information Management Business Analyst (Email Management Business Analyst)

ABOUT US

Almost 1.2 million residents call York Region home making it one of the largest regions in Canada and the fastest growing with a population thats expected to grow to more than 2 million by 2041. Our geography which is comprised of about 1800 square kilometers over nine different municipalities is as beautiful interesting and diverse as our government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

WHAT WE OFFER

Consistently named one of Canadas Best Employers by Forbes we offer a collaborative progressive workplace that takes pride in our organizational culture and is committed to living The 13 Factors of Psychological Health and Safety in the Workplace aligned with our vision to create strong caring and safe communities both within and outside our walls.

• Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
• Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
• Benefits and Wellness - Employees and their loved ones have access to a comprehensive employer-paid benefits plan that includes extended health dental and life insurance access to a 24/7 Employee and Family Assistance Programand corporate discounts and purchase plans for day-to-day products and services.
• Inclusive and Diverse Workforce - Were committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential participate freely in society and live with respect dignity and freedom from discrimination. Our robust Inclusion Diversity Equity and Accessibility program continues to grow and has been recognized by the United Nations and many other organizations for our leadership.

ABOUT THE ROLE
Reporting to the Manager Information Governance is responsible for implementing departmental email and information management projects; conducting research; gathering documenting and confirming user business requirements; ensuring consistency to corporate policies and information management standards and best practices; conducting business process analysis to support efficiency improvements.

WHAT YOU WILL BE DOING

• Creates project documentation (charters project scope business requirements test cases and timelines) for projects related to information management or process improvement projects.
• Applies business analysis knowledge and experience to examine corporate and Department business needs and ensures a timely and effective solution is provided to meet operational and Regional requirements.
• Acts as key facilitator within the project team between the Business Units affected and other corporate partners
• Identifies information management and user Departments business needs and determines process improvements.
• Gathers and analyzes data from ITS IAM and user Departments and assesses impact of projects and initiatives.
• Works with IAM staff to plans and implement business unit specific email and information management projects and initiatives; conducts business process analysis of user Departments needs; documents improvement to ensure that the implementation of information management projects and initiatives meet corporate and business user requirements for increased efficiency and productivity.
• Analyzes and provides feedback on current corporate or Department/Business Unit specific information and Email management practices and recommends improvements to ensure alignment with the Regions information governance framework.
• Provides input and assists in the development of policies and procedures related to the management of business value information in multiple formats
• Assists users in developing requirement specifications based on their needs.
• Provides project progress reports and updates to various levels of staff on a regular basis.
• Makes presentations to all levels of staff.
• Performs other duties as assigned in accordance with Branch and Department objectives.
• Assists with the development of innovative training and delivery to end users to ensure current and new business processes are followed as required.

WHAT WE ARE LOOKING FOR

• Successful completion of a Community College Diploma in Records and Information Management Library and Information Science or related field or approved equivalent combination of education and experience.
• Minimum three (3) years demonstrated experience in Information Management the application of Email Management Systems and experience or training in business process analysis re-engineering and workflow analysis.
• Experience in project management and change management processes.
• Sound knowledge of Microsoft Exchange M365 and other collaboration or information management systems.
• Knowledge of current trends and changes in information management Email management and information governance
• Understanding of records and information management principles and practices legislation and retention and compliance implications.
• Demonstrated ability in the Regions core competencies.