1st Level Service Desk Analyst (mfd) GERMAN Hybrid (50  Onsite 50  Remote)

• Customer Experience:You will take on and register all incoming IT inquiries through phone e-mail chat and self-service portal in our ITSM tool (Service Now).
• Error Handling:You will be responsible for the initial troubleshooting using remote control tools and existing knowledge articles.
• Technical Support:You will forward more complex enquiries to the 2nd level of support.

• Communication Skills:Fluency in English in German (B2/C1) both written and spoken to collaborate effectively in an international environment.
• Mindset: Strong customer focus and service orientation.
• IT Experience:You have already first experience in IT mainly in the area of Microsoft and Apple technologies.
• Motivation:Working pro-actively in a team is not an issue but you are also not afraid to save the day on your own Awesome!

• Global Impact:Be part of a dynamic international up-and-coming company where your work supports teams across borders and cultures.
• Stability & Security: Start your journey with a permanent contract that supports your career development and job security.
• Extra Recharge Time: Take advantage of additional company holidays e.g. on 31st to spend time with loved ones.
• Growth Opportunities:We invest in your development with access to our elearning platform offering certifications training programs and resources to help you grow both personally and professionally.
• No Minute Lost: Thanks to flexible working hours and a timeaccount system your time truly belongs to you every minute counts. We offer a hybrid working model.
• Stay Active & Energized:We support your active lifestyle by giving you access to a wide range of sports and fitness activities helping you stay healthy balanced and energized every day.

BaseBeyond aims to empower IT professionals to deliver excellence everywhere.
Building on a solid foundation of IT expertise we strive to surpass existing boundaries and embody our guiding principles: Empowering Excellence Everywhere.

Are you ready to boost your career with a dynamic international yet medium-sized company At BaseBeyond youll be part of a team trusted by clients worldwide for our competent and reliable services.

With operations in over 100 locations - including London Munich Madrid Dubai and Cape Town - we proudly offer IT services in 47 countries across Europe Africa and the Middle East. Since 2006 we have embraced growth and progress developing managed IT services through pragmatic reliable and future-oriented approaches.

Join us and use your skills to deliver the wow factor for our clients. At BaseBeyond customer experience innovation and global collaboration define our mission.

We look forward to getting to know you.