Senior Customer Service Analyst

Position:Senior Customer Service Analyst
Location:Katowice HubPolandHybrid

About the Position

As a Senior Customer Service Analyst you play a critical role in ensuring product availability and smooth order execution across the supply chain. The role combines proactive inventory risk management with strong coordination across commercial supply andlogisticsteams to support service levels and customer satisfaction. You translate data into actionable insights communicate risks and solutions to stakeholders and contribute to continuous improvement through structured processes clear documentation and performance reporting. Acting as a key point of contact for both internal teams and customers you help resolve issues efficiently while supporting a reliable and responsiveordertodeliveryflow.

Responsibilities include:

• Supportendtoendorder processing and risk mitigation to ensure product availability and high customer satisfaction.

• Analyzeinventory health (e.g. Days on Hand) and propose mitigation actions (production advancement stock movements).

• Maintain Forecast Risk Management (FRM) inputs including availability dates weekly shortages reason codes and PIPO/relaunch tracking.

• Execute order entry and maintenance across BOT EDI manual (SAP/Zendesk) and RPA processes.

• Coordinate outbound deliveries prioritize transports and process returns (e.g. ZRE via SharePoint).

• Liaisecrossfunctionallywith Demand Planning Quality Production Transport and Logistics toexpeditereleases and resolve issues.

• Handle customer and internal inquiries promotions ATP switches and postponements.

What Does It Take to Be Successful

You bring experience in supply chain order management or customer service operations along with a strong analytical mindset and solid problemsolving skills. You are comfortable working with data and are proficient in Excel and reporting tools with the ability to turn insights into clear actions. You have a working knowledge of SAP and exposure to automated order flows such as EDI BOT or RPA; experience with Zendesk is a strong plus. You communicate clearly and manage stakeholders effectively and youare able tojuggle multiple priorities in a fastpaced dynamic environment.Fluency in English is mandatory whileproficiencyinadditionallanguages is a plus.

Whats Next

If this position sounds interesting please hit the apply button now! If you have additional questions you can send me Joanna Fac an email to

We understand your resume might not be up to date and recommend that you apply with what you have or your LinkedIn Profile. Flora Food Group is dedicated to building an inclusive and diverse workplace we understand that you might not meet all the requirements stated in the description but we encourage you to apply anyway. You might be the right candidate for this role or other roles.

Flora Food Group is an employer committed to diversity and inclusion in the workplace and equal opportunities for all. We recruit based only on values qualifications performance skills behaviours experience and knowledge. We ensure job advertisements are free from unintentional bias.

No personal characteristics should be a barrier to joining Flora Food Group. We prohibit discrimination and harassment based on race color sex religion sexual orientation national origin disability genetic information pregnancy or other personal characteristics.