Golf Retail Assistant

We are currently seeking applications for this stunning Hotel Leisure and Golf Estate on the Cornwall Devon border just 10 miles from Plymouth City Centre. Recently ranked in the Top 10 UK & Ireland Golf Resorts and incorporating the World-famous Nicklaus Course we are looking for a candidate with a genuine passion for customer service and the ability to offer Golf solutions to members day visitors and hotel guests throughout the summer.

About the role

Responsible for set-up maintenance and operation and providing of all golf services. To assist and serve our members/guests ensuring service excellence and maximise each sale opportunity for department and club.

• Assist the golf management team in the day to day running of the Pro shop and golf tee-time.
• Co-ordinates activities of players from check-in to the first tee - collecting greens fees assigning golf carts club rentals co-ordinating play and arranging practice range use when necessary.
• Manage golf bookings on our dedicated software for 2 golf courses including upsells such as buggies. Provides information and directions to members/guests answers phone calls and takes reservations as per booking procedures
• Daily liaison with arriving guests groups and members - offering directions facilities tours discussing dining options and bar location
• Upselling range facilities and retail items - from golf balls course guides to golf clothing and equipment
• Dealing with member equipment and clothing orders
• Processing payments end-of-shift cash up and daily banking.
• Ensure high standards of resort knowledge course knowledge and service offered throughout the shift
• Process orders through check order system and serve as appropriate
• Gaining feedback from golfers to improve all aspects of the customer journey
• Follow opening procedure and closing procedure for the golf shop.
• Assist the management of rentals sales and returns restocking merchandise and cleaning and straightening golf shop. Assist in creating and updating merchandise displays.
• Actively assists the Head Pro/Director of Golf General Manager and Sales Manager in developing new leads as well as sales blitzs for the purpose of generation

About You

• Passionate about all things Golf
• Enthusiastic positive pro-active customer focussed mind set
• Calm under pressure able to multi-task and deal with a very busy environment
• Fun friendly and articulate approachable helpful and willing to go the extra mile
• Retail and golf experience preferred.

In return we will offer:

• Great discounts
• Free use of facilities including golf courses
• Fun and friendly working environment
• Fantastic opportunities for career progression