Live-in Night General Assistant (TSH147)

Full time

Seasonal Job

Accommodation can be provided with an adjusted rent

Tasks

Key Responsibilities

Guest Experience & Customer Service

• Ensure all guest rooms are immaculate orderly and fully furnished to provide maximum comfort.
• Ensure smooth check-in and check-out processes.
• Welcome guests upon arrival and respond promptly professionally and confidently to requests complaints or emergencies.
• Present menus assist guests with food and beverage selection take and serve orders issue bills and accept payments.
• Handle complaints or problems with a positive solution-focused attitude.

Housekeeping & Cleaning Duties

• Perform full housekeeping services after guest check-out including:
• Replacing linens and towels
• Emptying and sanitizing bins
• Restocking toiletries in an orderly manner
• Vacuuming sweeping and mopping floors
• Dusting furniture removing cobwebs and cleaning blinds and curtains (arranging washing and ironing where required)
• Cleaning glass windows partition doors electrical outlets walls sideboards toilets and high-touch surfaces
• Spot clean as needed and rearrange rooms to the required standard.
• Clean and maintain communal and public areas including lobbies hallways restrooms reception coffee shop meeting rooms and event spaces.
• Prepare and maintain restaurant tables with strict attention to sanitation and presentation.
• Maintain serving areas and ensure overall cleanliness and tidiness.

Laundry & Linen Management

• Inspect all linens and treat stains as required.
• Operate washing machines and dryers using the correct cleaning agents.
• Dry iron and fold laundry according to manufacturer recommendations.
• Visually inspect laundry equipment and report maintenance issues.
• Move organize and store linen in designated linen rooms across floors.

Security & Night Porter Duties

• Conduct regular fire walks throughout the night to ensure safety of corridors exits and public areas.
• Perform hourly patrols of the building including car parks and all entrances.
• Ensure all front back and emergency doors are secure at all times.
• Monitor CCTV and remain vigilant for unusual illegal or dangerous activity.
• Prevent unauthorized access intruders or squatters.
• Maintain the overall safety and security of the hotel during night shifts.
• Carry out smoke tests and additional safety checks as required.

Operations Administration & Technology

• Use the cleaning app to log tasks and upload photos of completed cleans.
• Maintain accurate booking and payment records using Zeevou and in-house systems.
• Understand and effectively use all relevant property technology.
• Track and report recurring maintenance cleanliness or security issues to management.
• Send reports to OE upon request.
• Maintain inventory of cleaning and operational supplies and report replenishment needs.

Teamwork & Communication

• Collaborate closely with the Property Manager Maintenance Personnel and Operations team.
• Communicate regularly with the remote team via Discord.
• Participate in weekly meetings.
• Assist with hotel host duties kitchen preparation and stock checks.

Requirements

Competencies

• Excellent communication and customer service skills
• Ability to work independently throughout the night
• Ability to work well under pressure
• Ability to use initiative and follow written and verbal instructions
• Knowledge of general health and safety procedures

Recruitment Checks

• Authorization to live and work in the UK
• Basic DBS check
• Valid ID and proof of address