Operations Manager Fayetteville

Position Summary

Join us at Fitness Connection where were dedicated to changing lives through fitness. As an Operations Manager youll en- sure the smooth running of our club focusing on optimizing operational tasks and ensuring a stellar member experience. This role is vital in maintaining the backbone of our daily operations keeping the facility pristine and ensuring our services meet the highest standards. The Operations Manager leads our Connection Specialist and Kids Club teams.

Your Day to Day

PEOPLE LEADER
Leads a high performing sales team maintain a focus on coaching feedback and accountability to achieve club operational and member engagement results

• Recruits hires and promotes non-sales teammates in partnership with Club Manager Develops and trains new teammates to master systems and processes
• Identifies high potential talent for growth
• Set goals for team and consistently recognizes and rewards great performance Provides coaching and feedback to build competency
• Maintains strong and consistent people practices with all teammates taking appropriate action as needed
• Creates sales schedules to ensure accurate coverage and efficient use labor hours to submit for CM approval

CLUB OPERATIONS MASTER
Ensure a well-run standard driven club through daily weekly and monthly focus communication and follow up on Club Operations

• Ensure club and Kids Club open and close properly and on time.
• Regularly monitor and evaluate operational procedures and ensure standards to improve efficiency and effectiveness
• Ensure club is clean and any maintenance and cleaning issues are reported Ensure janitorial and other maintenance supplies are ordered and available as needed
• Supervise and communicate with the Cleaning Team / Supervisor to ensure club meets or exceeds company and regulatory cleanliness standards
• Conduct regular safety drills and update emergency response procedures.
• Oversee the maintenance and repair of gym equipment and other facilities to ensure operational excellence.
• Report any member or teammate incidents per company procedure and work with company appointed/communicated leads to work through these issues.
• Ensure accurate and on time control of daily banking deposit drawer counts and shift reports

PROSHOP PROFESSIONAL
Delivers a clean organized well-maintained ProShop enticing members and guests to purchase for all their fitness needs

• Manage and support retail sales and promotions.
• Work with CM to set daily supplement sales goals for Connection Specialist team. Collaborate with CM to determine appropriate amount of retail items to order.
• Conduct daily and month-end retail inventories.
• Manage inventory control points including locking up storage receiving and reconciling incoming merchandise.
• Maintain a minimum of 25% profit margin on all retail sales.

MEMBERSHIP ENGAGEMENT
Approaches members through the lens of our EPIC Core Values driving loyalty and longevity in memberships

• Proactively address member needs to ensure a superior customer experience. Implement and monitor initiatives aimed at retaining and satisfying members.
• Ensure the clubs environment is welcoming clean and safe for all.
• Regularly gather member feedback to continuously improve the service and environment.
• Check and respond to Medallia surveys at least 3 days per week.
• Oversee Lost and Found items and storage thereof

Requirements

Our Operations Managers are a member of a single club location leadership team and directly supervise a portion of the hourly teammates in that location. Operations Manager work hours can range from 5 am to 12 pm and can include weekend evening and early morning hours as the business requires. When business needs require the Operations Manager may be required to stand in for other related hourly teammate roles including Kids Club and Connection Specialists. Some travel may be required for both regional and national meetings and/or to provide assistance at another location.
HS Diploma or equivalent
1yr Proven experience in operations management with a preference for backgrounds in the fitness or related service industries.
Demonstrated ability to lead and motivate a diverse team.
Strong problem-solving skills with a keen eye for detail and the ability to handle multiple priorities.
Excellent communication skills both verbal and written.
Flexibility to work varying shifts including evenings weekends and holidays.
Proficient in using technology systems including management software and Microsoft Office.
Valid state drivers license and clean driving record is required
Criminal background check will be performed as a term of employment
Position duties require daily standing walking sitting lifting bending squatting and reaching
Fluent in written and spoken English required addition of Spanish skills a plus
Physical demands described above are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

About Fitness Connection

Fitness Connection is a full-service all-inclusive health club that is quickly expanding with more than 40 locations in North Carolina Nevada and Texas. We believe in providing an epic fitness experience to all including under-served communities. Thats how we achieve our mission: to change lives by making a healthier lifestyle more accessible. Amenities available to all members include Group Classes in a premiere Group Fitness Studio a designated Group Cycling Studio a turf training area with a functional training rig full-size basketball courts men and womens locker rooms complete with saunas and a Kids Club with tablets a mini basketball court and theater.

Fitness Connection is committed to principles of equal opportunity for all applicants and Teammates. The company will make reasonable accommodations for the known physical or mental disability or known medical condition of a Teammate or applicant consistent with its legal obligations. The company also wishes to participate in a timely good faith interactive process with any disabled Teammate or applicant to determine effective reasonable accommodations if any which can be made in response to a request for accommodation. Teammates and applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek or occupy by contacting the People Team at dallashr@ .