IT Operations Manager

Sierra ITS

Job Location:

Milwaukee, WI - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

IT Operations Manager - Milwaukee WI - Hybrid - Full Time / Permanent

Lets skip the isnt a keep the lights on IT job like most. This is your chance to own a critical piece of IT operations at a global biotech powerhouse. To succeed you must be equal parts manager operator fixer and builder. The work is onsite Mon-Thu with Fri from home onsite work will be at the corporate HQ in Milwaukee (west side). This is a full-time permanent role that includes salary bonus benefits perks career path and most importantly an organization that respects your time and energy.

What youll do:

Manage and lead a team of 3 highly experienced help desk support technicians that support multiple sites (and a handful of subsidiaries)
Introduce strategies and techniques that level up the team
Own Active Directory endpoint management patching etc
Keep vendors honest accountable and engaged
Build SOPs that dont collect dust and make sure reality matches documentation
Be the calm competent voice when IT issues hit production

What you bring:

You have at least 7 total years in enterprise IT ops/systems with real ownership experience
Youve led a helpdesk team for at least a few years (and you made it better)
Youre ready to go hands-on with Active Directory GPO and endpoint management
You know about complex IT support environments (think shared services with different support needs)
You document things clearly and keep them up to date
You take great pride in your teams resolution rate and have the KPIs to prove it

The bottom line:

If you want a role where you can coast this isnt it
If you want a role where you can build something that lasts we should talk

We will only consider current Milwaukee WI area residents no third parties please. To show off your attention to detail contact me directly at s v l @ s i e r r a i t s . c o m with the word Build in the subject well get eyes on your resume right away!

IT Operations Manager - Milwaukee WI - Hybrid - Full Time / Permanent Lets skip the isnt a keep the lights on IT job like most. This is your chance to own a critical piece of IT operations at a global biotech powerhouse. To succeed you must be equal parts manager operator fixer and builder. The ...