Fundraising Operations Analyst

• Permanent Full-time position

• Location: Sydney with Hybrid WFH options

• Great Salary starting at $104K Base Salary Super NFP Salary Packaging Benefits

• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values we advocate for a fairer Australia to meet the growing needs of people across the country. Togetherwerebuilding hope andpossibilityfor all.

Find out moreabout usandour purpose.

Your Opportunity
Are you passionate about using technology to drive impact As our Fundraising Operations Analyst youll play a critical role in supporting the success of our fundraising teams by ensuring the systems tools and processes behind every fundraising initiative run efficiently.

Youll work within the Marketing Insights and Business Intelligence team to provide operational and technical support troubleshoot system issues coordinate with IT and external vendors and support upgrades integrations and enhancements to improve functionality data quality and user experience.

Youll also organise workshops provide process mapping documentation and training to enable fundraising staff to confidently adopt technology processes and reporting tools to drive better fundraising outcomes. A background in marketing or fundraising will be a bonus helping you quickly understand fundraising workflows and donor engagement activities.

Your key responsibilities will be to:

• Provide day-to-day operational and technical support to fundraising teams ensuring the smooth execution of fundraising initiatives and donor engagement activities through technology.

• Troubleshoot system technical and process issues coordinating solutions with IT internal teams and external vendors.

• Gather and document fundraising requirements develop user stories and acceptance criteria and work with the IT Product Owner to prioritise items in the development backlog.

• Support system upgrades integrations testing and enhancements to improve functionality data quality and user experience.

• Organise workshops for system - business process mapping with fundraising staff and conduct training for system users on functionality data standards and reporting tools while developing guides walkthroughs and other enablement resources.

• Maintain the Fundraising Resource Hub and system documentation while communicating system updates process improvements and changes to stakeholders across Fundraising and IT.

Requirements for Success

• Strong hands-on experience with CRM and marketing automation platforms used in fundraising (e.g. Microsoft 365 Salesforce Raisers Edge Blackbaud CRM HubSpot Eloqua Marketo).

• Skilled in system troubleshooting problem-solving and operational support to ensure fundraising initiatives and donor activities run smoothly.

• Understanding of fundraising processes donor journeys and data governance within a nonprofit context.

• Excellent communication and relationship-building skills able to work effectively with fundraising IT finance and cross-functional teams.

• Experience in creating and delivering training documentation and enablement materials to support system adoption and staff capability.

• Awareness of fundraising compliance privacy legislation and data protection ensuring systems and processes meet regulatory requirements.

Before starting work with us you will need to undertake a national police history check qualifications and referee checks and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued empowered and celebrated weprovidea range of employee benefits including:

• Rewarding work every day you knowyouremaking a real difference

• Not-for-profit salary packaging reducing your tax (details viaAccess Pay)

• Free external confidential counselling and access tochaplaincy support

• Volunteering opportunities

• Opportunity topurchaseadditionalannual leave.

• Extra leaveincluding:Mission Australia Thank You Day & Work Anniversary Day off

Ourculture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

Weprioritisethe safety and wellbeing of everyone both within our team and the individuals we serve.

We arecommitted to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender age ethnicity race cultural background disability religion and sexual orientation tosubmitan applicationand aim to ensure that the recruitment and employee experience is as accessible and inclusive as whoever you are ifyoureskilled and actively support our purpose and values you would be welcome at Mission Australia.

If you live withdisabilityand require support tosubmityour application please emailor visitourCareers pageforadditionalcontact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.For culturally safe support orassistancewith your application please contact us at

Find out more about acareer with Mission Australia.

How to apply

Click Apply and send your application today!

As a committedCircle Back Initiativeemployer we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you