Customer Service & Claims Manager Spain (mfd) petolo España

About the Role

To continue driving digital health protection and making useful accessible prevention available to more pet-owning families petolo Spain is expanding its team. We are looking for a full-time Spanish-speaking Customer Service & Claims Manager (40 hours per week) who wants to grow with us and be part of an expanding project.

Your Role in the Team

• Be the trusted first point of contact for our customers in Spain supporting them with everything related to their pet insurance
• Provide customer support in Spanish and when required in Spains co-official languages (Catalan Galician or Basque) in accordance with Spanish customer service regulations
• Take full ownership of claims carefully reviewing estimates and invoices to determine reimbursement eligibility
• Proactively engage customers through outbound calls as part of retention and engagement campaigns
• Work closely with the team to build efficient processes for the Spanish market launch and consistently achieve daily and monthly goals
• Help streamline and automate claims and customer service workflows to enhance the overall customer experience
• Confidently use our internal systems to manage claims review documentation assess reimbursements and ensure accurate follow-ups

Requirements

Must Haves

• Ability to support customers in Spanish (C1-C2) and where required in one of Spains co-official languages (Catalan Galician or Basque). Strong English skills (C1) are also needed for communicating in the team
• Solid experience in customer service or claims management with a customer-first mindset
• A genuine interest in the world of pets and animals or familiarity with veterinary insurance
• Background in the insurance industry or digital service environments
• Hands-on experience with Zendesk or a comparable customer support platform
• A structured dependable and independent working style with the ability to juggle multiple priorities
• Excellent written and verbal communication skills always demonstrating empathy clarity and professionalism
• The ability to navigate complex customer situations calmly and deliver efficient solution-oriented support

Nice to Haves

• Knowledge of German would be an additional asset
• Experience using CRM systems such as Salesforce HubSpot or similar tools

Benefits

Why getolo

Salary & Vacation

• Attractive fixed salary
• Start with 28 vacation days with an increase every two years (capped at 30 days). Holidays on December 24th and 31st.

Mobility & Flexibility

• Choose between a free Swapfiets bike a BVG ticket (Umweltticket) or a Deutschlandticket subsidized by us
• Work hybrid - from your home office or in our office in Berlin-Mitte
• Work abroad in the EU for up to 60 days

Health

• Benefit from free coaching sessions with our mental health tool
• Test our products yourself! Choose between dentolo petolo or vitolo

Development

• Learning Budget starting from 750 per year
• Regular (360 degree) feedback

Values

• Our values are not buzzwords but actions that are a part of our individual and collective DNA:
• #fast: We simplify move with urgency and focus on outcomes.
• #brave: We take bold decisions challenge the status quo and act with conviction.
• #accountable: We deliver end-to-end reduce dependencies and own our decisions.
• #caring: We treat each other with respect build trust and create an environment where everyone can thrive.

And much more

• Legendary summer and winter parties
• Regular team events
• Many discounts on the corporate Benefits Platform
• Two Community Days per calendar year
• Pet friendly office

Sounds like the perfect job for you We look forward to receiving your application and getting to know you!

About getolo

Founded in 2015 getolo GmbH is an innovative and award-winning InsurTech company that offers comprehensive supplementary insurance plans in the areas of dental pet health and liability as well as health add-on coverage. Under the brands dentolo petolo and vitolo we serve over 200000 customers in Germany providing digital and hassle-free protection that seamlessly integrates into their daily lives.
We believe that prevention is always better than curewhich is why we focus on preventive care customer-centric service and financial security to protect our customers and their loved ones from unexpected costs. Thanks to the close collaboration of our team of market specialists and insurance experts we continuously monitor industry developments to offer practical solutions for current challenges.
getolos company culture is built on collaboration innovation and agilityalways with a strong focus on the needs of our customers. With a team of around 200 employees getolo is led by Daniel Gadea (CEO) and Laura Wulff (CGO). getolo is a partner of DA Direkt and part of the Zurich Group Germany.

getolo is an equal opportunity and diversity employer. We strive to create a friendly safe and welcoming environment for all our team members regardless of ethnicity gender gender identity and expression sexual orientation limitations and talents of any kind physical appearance social background marital status age or religion (or lack thereof).

When you apply we focus solely on your experience and motivation. You decide what additional information you want to disclose (photo marital status religion gender nationality etc.). We value and treat all applications equally.

Contact:

getolo Recruiting Team