Field Engagement Specialist
Share
Job Location:
Los Angeles, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
At OP we blend innovation expertise and a people-first approach to deliver exceptional technology solutions for our partners. We cultivate a culture centered around collaboration growth and continuous improvement. As we expand our capabilities we are looking for talented professionals who are passionate about solving complex challenges and driving meaningful impact. Join us and be a part of a team where your skills ideas and contributions truly matter.
If you are passionate about empowering teams and driving seamless technological transitions we want to hear from you! Were looking for a skilled Field Management Specialist to directly support our field personnel during the rollout of our new ERP-enabled this pivotal role youll be on the front lines guiding users through system navigation resolving questions and reinforcing new workflows throughout testing cutover and hypercare phases.
Key Responsibilities:
- Provide on-site support to field employees during the rollout of ERP-enabled field applications.
- Assist field personnel with mobile application usage and system navigation.
- Guide employees through new workflows tools and operational processes.
- Direct users to appropriate support resources including:
- Super Users.
- Helpdesk support.
- Training documentation and materials.
- Facilitate and support field supervisor huddles to address questions and reinforce adoption.
- Assist with training sessions including classroom logistics and coordination.
- Document user issues feedback and adoption challenges and escalate where appropriate.
- Participate in hypercare support sessions to address post-go-live issues.
- Support refresher training sessions and ongoing user enablement activities.
- Provide feedback to program teams on field adoption trends and potential areas for improvement.
Required Experience:
- 3 5 years of experience in utility infrastructure or field operations environments.
- Experience supporting mobile field tools field service applications or digital field platforms.
- Ability to explain technical processes in clear simple terms to non-technical users.
- Familiarity with Microsoft Office tools and collaboration platforms (e.g. Teams SharePoint Outlook).
Preferred Skills:
- Experience supporting ERP or large system implementations.
- Strong communication and interpersonal skills with the ability to work directly with field teams.
- Ability to troubleshoot user issues and provide hands-on support in field environments.
- Comfortable working in dynamic environments during system rollout and stabilization periods.
Benefits:
- 401(k).
- Dental Insurance.
- Health insurance.
- Vision insurance.
- We are an equal-opportunity employer and value diversity equality inclusion and respect for people.
- The salary will be determined based on several factors including but not limited to location relevant education qualifications experience technical skills and business needs.
Additional Responsibilities:
- Participate in OP monthly team meetings and participate in team-building efforts.
- Contribute to OP technical discussions peer reviews etc.
- Contribute content and collaborate via the OP-Wiki/Knowledge Base.
- Provide status reports to OP Account Management as requested.
About us:
At OP we help you harness the power of technology for maximum impact. A technology consulting and solutions company we offer advisory and managed services innovative platforms and staffing solutions across a wide range of fields including AI cyber security enterprise architecture and beyond. For nearly two decades weve been challenging the status quo of the consulting industry serving up fresh ingenious thinking through a radically lean structure. Together this strategy delivers unprecedented performance at an unparalleled pace for faster results that propel your business forward.
At OP we help you harness the power of technology for maximum impact. A technology consulting and solutions company we offer advisory and managed services innovative platforms and staffing solutions across a wide range of fields including AI cyber security enterprise architecture and beyond. For nearly two decades weve been challenging the status quo of the consulting industry serving up fresh ingenious thinking through a radically lean structure. Together this strategy delivers unprecedented performance at an unparalleled pace for faster results that propel your business forward.
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
