Customer Service Representative
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Job Location:
Long Grove, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Job Summary
The Customer Service position manages and records customer information requests and service issues into the computerized database while applying exceptional customer service skills to our internal and external customers.
Principle Responsibilities
- Enter customer orders and credit requests into the SAP system and ensure they are processed accurately.
- Handle all incoming and follow-up calls and conduct additional research as needed.
- Identify and resolve the customers issues and anticipate future needs by explaining/suggesting/providing additional information that the customer needs to know
- Creates and maintains spreadsheets
- Pricing Checks on orders against what is entered in our SAP system
- Intuitive & problem-solving skills in addressing customer complaints concerning quality billing and service issues
- Good problem solver and pays attention to detail
- Track and monitor import containers from port to final delivery
- Review and verify accessorial charges
- Schedule Deliveries using Manh
- Coordinate with carriers DCs to ensure timely delivery
Qualifications :
Competencies
- Shows the ability to be resourceful and driven
- Ability to influence and shape the decisions of others and to work through issues or conflicts to create.
- Highly organized results-driven and able to work in a fast-paced environment
- Ability to present information to all levels of the organization.
- Microsoft PPT Excel and Project management Tools
- Positive Attitude
- SAP experience is a plus
Education/Experience:
- 0-2 years of Customer Service experience required
- Experience in import logistics and container tracking
- Preferred knowledge of accessorial charges such as demurrage detention chassis and storage fees but is now required
- High school diploma required
- Knowledge of Microsoft Office skills including Excel
- SAP Software knowledge is a plus
- Customer Service experience with a high number of customers
- Ability to multitask
- Demonstrate outstanding verbal and written communication skills
- Ability to write detailed and complex correspondence to customers addressing issues
- Well organized & highly motivated
Additional Information :
All your information will be kept confidential according to EEO guidelines. This is a full-time direct-hire position.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Join our vertically integrated team at MAT Holdings, Inc., a leading global manufacturer with a 40-year history. We're proud to provide employment opportunities for more than 14,000 employees across 12 countries. Headquartered in Long Grove, Illinois, we have over 40 factories on thre ... View more
