German-speaking Customer Support Agent
Share
Job Location:
Thessaloníki - Greece
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Overview
We are seeking a German-speaking Customer Support Agent to join a dynamic international support team. This remote position is based in Thessaloniki Greece offering the opportunity to assist customers with travel-related inquiries and booking management.
The role involves providing support through multiple communication channels while ensuring a high level of customer satisfaction and efficient problem resolution.
Key Responsibilities
-
Handle customer inquiries through phone email and messaging platforms.
-
Assist customers with reservations cancellations and booking modifications.
-
Resolve payment-related questions and process refunds when necessary.
-
Manage customer complaints and provide effective solutions.
-
Support customers with account access and platform-related questions.
-
Provide accurate information regarding services policies and procedures.
-
Maintain professional communication with customers and internal teams.
-
Work with multiple systems simultaneously while managing customer interactions.
Requirements
-
Native or C1 German language proficiency.
-
B2 English proficiency for internal communication.
-
Strong written communication skills.
-
Good computer literacy and familiarity with Windows systems.
-
Ability to multitask in a fast-paced support environment.
-
Customer-oriented mindset and strong problem-solving abilities.
-
Previous experience in customer service is an advantage but not required.
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
