HR Service Delivery Support

HR Service Delivery Support

Workplace: Athens

Role Overview

The HR Service Delivery Support role provides transactional and administrative HR support across the employee lifecycle forEMEA with a primary focus onGreece & Czech Republic. This position ensuresaccuratetimely and compliant execution of HR processes while deliveringa high levelof service to employees and stakeholders.

Note: This is a 12-month defined term contract.

Key Responsibilities:

Onboarding

• Issue employee contracts andcoordinate hiring intothe national system (ERGANI II)for GR

• Support regional onboarding activities including collection of required local documentationandmanagement ofonboardingmeeting

• Processnewhiresin SuccessFactors

Offboarding

• Manage offboarding processes in line with local legal requirements

• Maintain employee leave records and inform relevant stakeholders

• Process leavers prepare required documentation and update HR systems accordingly

Payroll& Benefits Administration

• Managemonthly payroll activities & provide payroll relevant input

• Manage payroll cyclical reporting

• Manage benefits enrollment and local benefits administrationwith external vendors

• Contingent worker management and collaboration with agencies

HR Administration& Case Management

• Provide first-level HR support for local HR-related inquiries via ServiceNow

• Deliver ad-hoc administrative support (e.g. employment letters work permits visa requests headcount reports)

• Maintainupdatedemployee records and files in SharePoint

• Support local documentation requirements and site audit administration (files reports data)

• Manage Leave of Absence processes in line with country-specific documentation requirements

HR Systems Processes & Continuous Improvement

• Support the administration and accuracy of employee data in SuccessFactors

• Assist the System Administrator for the Leave System (Timmi) and collaborate closely withexternal Payroll Provider

• Support employee training and development initiatives

• Contribute to the implementation maintenance and improvement of HR services systems policies and procedures

Stakeholder & Project Support

• Represent HR Service Delivery Support in assigned initiatives or projects

• Build strong internal relationships with Finance Regulatory Affairs HR Centers of Excellence and Country Leadership Teams

• Collaborate closely with in-country HR teams and broader EMEA stakeholders

• Participate in continuous improvement initiatives asrequired

RequiredSkills & Experience :

• Language Skills:Greek&English (B2 level or higher)

• HR Systems Experience: Workforce and case management systems; experience with SuccessFactors and ServiceNow preferred

• Technical Skills:Proficiencyin MS Office (Excel Word PowerPoint)

• Analytical Skills: Strong problem-solving and analytical capabilities

• Customer Focus: Service-oriented mindset with the ability to support internal and external clients effectively

• Attention to Detail:High levelof accuracy and thoroughness

• Collaboration: Ability to work effectively within a team and across functions

• Adaptability: Flexibility to manage changing priorities and workloads

WhatWeOffer :

• Fixed-termcontract(12month)

• Hybridworkmodelwithflexibility

• An international dynamic and innovative working environment

• Access to modern tools and professional development programs

• Career growth opportunities through mentoring coaching and global exposure

• Comprehensivebenefitspackage

• Employee Stock Purchase Plan (ESPP)

• Internaleventsandcharityinitiatives