Sr Data Engineer, Amazon Customer Service
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Posted on:
Yesterday
Vacancies:
1 Vacancy
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Job Summary
We are seeking a Data Engineer to own and operate ETL pipelines and data infrastructure supporting analytics AI initiatives and downstream use cases. You will manage AWS permissions across IAM Athena Redshift and Lake Formation and serve as the primary owner of the Airflow orchestration layer. Responsibilities include developing Python-based ETL jobs reducing technical debt ensuring legal and security compliance partnering with BI Engineers and Data Scientists to deliver validated data and maintaining operational documentation to drive reliability and scalability.
Key job responsibilities
Own and operate ETL pipelines and data infrastructure that provide data readiness for analytics AI initiatives and other downstream use cases
Implement maintain and own data access and data-related permissions across AWS accounts including IAM roles trust relationships and permissions for Athena Redshift and related services; debug and resolve IAM Lake Formation and cross-account data access issues and coordinate with partner teams when broader AWS issues impact data pipelines
Serve as the primary operational owner of the existing Airflow orchestration layer focusing on execution monitoring failure triage alerting SLA adherence and pipeline reliability while enabling BI Engineers to troubleshoot and contribute as needed
Develop operate and support Python-based ETL jobs including Airflow-executed Python tasks and jobs running on EC2 or other managed compute ensuring reliability observability and maintainability through established engineering best practices
Lead the identification and reduction of technical debt across ETL pipelines and orchestration including evaluating job dependencies brittle workflows and re-run/backfill patterns and driving incremental improvements in partnership with the team as the platform stabilizes
Own data pipeline design considerations related to legal security and compliance requirements including evaluating existing data retention and access-control implementations and redesigning or refactoring pipeline logic as needed to address gaps and ensure ongoing compliance with approved governance standards
Partner with BI Engineers to ensure data outputs are consistent validated and ready for consumption without owning business metrics or dashboards
Proactively identify risks and improvement opportunities and independently drive scoped initiatives from investigation through production escalating architectural concerns when appropriate
About the team
The Data Intelligence team is a new function within Amazon Customer Service. We own the end-to-end process of defining building implementing and monitoring a comprehensive data strategy. We also develop and apply Generative Artificial Intelligence (GenAI) Machine Learning (ML) Ontology and Natural Language Processing (NLP) to enhance customer service associate and customer experiences.
- 5 years of data engineering experience
- Experience with data modeling warehousing and building ETL pipelines
- Experience with SQL
- Experience in at least one modern scripting or programming language such as Python Java Scala or NodeJS
- Experience mentoring team members on best practices
- Experience building data products incrementally and integrating and managing data sets from multiple sources
- Experience operating large data warehouses
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Own and operate ETL pipelines and data infrastructure that provide data readiness for analytics AI initiatives and other downstream use cases
Implement maintain and own data access and data-related permissions across AWS accounts including IAM roles trust relationships and permissions for Athena Redshift and related services; debug and resolve IAM Lake Formation and cross-account data access issues and coordinate with partner teams when broader AWS issues impact data pipelines
Serve as the primary operational owner of the existing Airflow orchestration layer focusing on execution monitoring failure triage alerting SLA adherence and pipeline reliability while enabling BI Engineers to troubleshoot and contribute as needed
Develop operate and support Python-based ETL jobs including Airflow-executed Python tasks and jobs running on EC2 or other managed compute ensuring reliability observability and maintainability through established engineering best practices
Lead the identification and reduction of technical debt across ETL pipelines and orchestration including evaluating job dependencies brittle workflows and re-run/backfill patterns and driving incremental improvements in partnership with the team as the platform stabilizes
Own data pipeline design considerations related to legal security and compliance requirements including evaluating existing data retention and access-control implementations and redesigning or refactoring pipeline logic as needed to address gaps and ensure ongoing compliance with approved governance standards
Partner with BI Engineers to ensure data outputs are consistent validated and ready for consumption without owning business metrics or dashboards
Proactively identify risks and improvement opportunities and independently drive scoped initiatives from investigation through production escalating architectural concerns when appropriate
About the team
The Data Intelligence team is a new function within Amazon Customer Service. We own the end-to-end process of defining building implementing and monitoring a comprehensive data strategy. We also develop and apply Generative Artificial Intelligence (GenAI) Machine Learning (ML) Ontology and Natural Language Processing (NLP) to enhance customer service associate and customer experiences.
- 5 years of data engineering experience
- Experience with data modeling warehousing and building ETL pipelines
- Experience with SQL
- Experience in at least one modern scripting or programming language such as Python Java Scala or NodeJS
- Experience mentoring team members on best practices
- Experience building data products incrementally and integrating and managing data sets from multiple sources
- Experience operating large data warehouses
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Senior IC
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
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