IT Customer Service Representative
Share
Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Desktop Support Engineer
Job Overview:
The Desktop Support Engineer is responsible for providing timely and effective technical assistance to end users experiencing hardware software and network-related issues.
This role involves installation configuration maintenance and troubleshooting of desktop computers and peripherals both on-site and remotely to ensure seamless IT operations and optimal user experience.
Key Responsibilities:
Respond promptly to user support requests via ticketing system email or phone.
Diagnose and resolve hardware software and networking issues for desktop and laptop systems.
Install configure and upgrade operating systems software applications and computer peripherals.
Assist users with application usage and provide basic training on computer systems and maintenance.
Perform remote troubleshooting and when necessary deliver on-site support.
Maintain accurate logs of technical issues resolutions and service requests.
Coordinate with vendors for hardware repairs and procurement.
Ensure regular updates patches and security measures are applied to desktop systems.
Assist in managing and maintaining inventory of IT assets and equipment.
Collaborate with IT teams to escalate complex issues and support IT projects as needed.
Qualifications:
Bachelors degree in Computer Science Information Technology or a related field preferred.
Proven experience in a similar desktop support or technical support role.
Strong knowledge of Windows Linux and Mac OS environments.
Familiarity with hardware diagnostics networking fundamentals and common software applications.
Excellent problem-solving skills and ability to communicate technical information effectively to non-technical users.
Ability to work independently and collaboratively in a fast-paced environment.
Certifications like CompTIA A Microsoft Certified Desktop Support Technician (MCDST) or equivalent are a plus.
Skills:
Hardware installation and troubleshooting
Software installation upgrades and configuration
Network connectivity and basic security practices
Remote desktop support tools and techniques
Customer service and interpersonal communication
Time management and multitasking
Shift Time : Support is available 24x7 on a rotational basis and is not specific to any particular shift (as per the roster schedule).
WFH/WFH : Only work from office
Job Overview:
The Desktop Support Engineer is responsible for providing timely and effective technical assistance to end users experiencing hardware software and network-related issues.
This role involves installation configuration maintenance and troubleshooting of desktop computers and peripherals both on-site and remotely to ensure seamless IT operations and optimal user experience.
Key Responsibilities:
Respond promptly to user support requests via ticketing system email or phone.
Diagnose and resolve hardware software and networking issues for desktop and laptop systems.
Install configure and upgrade operating systems software applications and computer peripherals.
Assist users with application usage and provide basic training on computer systems and maintenance.
Perform remote troubleshooting and when necessary deliver on-site support.
Maintain accurate logs of technical issues resolutions and service requests.
Coordinate with vendors for hardware repairs and procurement.
Ensure regular updates patches and security measures are applied to desktop systems.
Assist in managing and maintaining inventory of IT assets and equipment.
Collaborate with IT teams to escalate complex issues and support IT projects as needed.
Qualifications:
Bachelors degree in Computer Science Information Technology or a related field preferred.
Proven experience in a similar desktop support or technical support role.
Strong knowledge of Windows Linux and Mac OS environments.
Familiarity with hardware diagnostics networking fundamentals and common software applications.
Excellent problem-solving skills and ability to communicate technical information effectively to non-technical users.
Ability to work independently and collaboratively in a fast-paced environment.
Certifications like CompTIA A Microsoft Certified Desktop Support Technician (MCDST) or equivalent are a plus.
Skills:
Hardware installation and troubleshooting
Software installation upgrades and configuration
Network connectivity and basic security practices
Remote desktop support tools and techniques
Customer service and interpersonal communication
Time management and multitasking
Shift Time : Support is available 24x7 on a rotational basis and is not specific to any particular shift (as per the roster schedule).
WFH/WFH : Only work from office
