Customer Support

Vishal Consultants

Job Location:

Indore - India

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Customer Support Executive

Locations: Indore / Mohali / Gurgaon
Department: Customer Experience / Support
Employment Type: Full-time

Key Responsibilities

Handle inbound and outbound customer interactions via phone email and chat
Resolve customer complaints and queries in a timely and professional manner
Provide accurate information about products services and company policies
Maintain records of customer interactions in CRM systems
Escalate complex issues to relevant teams when required
Follow up with customers to ensure resolution and satisfaction
Meet performance metrics such as response time resolution rate and customer satisfaction (CSAT)
Stay updated with product knowledge and process changes

Job Title: Customer Support ExecutiveLocations: Indore / Mohali / GurgaonDepartment: Customer Experience / SupportEmployment Type: Full-timeKey ResponsibilitiesHandle inbound and outbound customer interactions via phone email and chatResolve customer complaints and queries in a timely and profession...